Are you worried about your condition? REACH out to us.

Are You Worried?

If you are worried that your condition or that of someone you care for is getting worse, please let us know.

In Victorian sites.

Mercy Health’s REACH program means you can call staff when you are worried about someone’s condition getting worse.

Follow the steps below to get help.

Step 1 – Speak to your nurse, midwife or doctor about your concerns.

Step 2 – If you are not happy with the response from Step 1 or you are still worried, do not wait! Ask to speak to the nurse or midwife in charge.

Step 3 – If this doesn’t help and you are still worried, please call the REACH helpline on (03) 8416 7800

Step 4 – Call the Kid’s Urgent Concern Helpline on 13 82 45 if you are still worried that your child is getting worse in hospital 

This helpline will give you an second opinion of your child’s care via phone or video call. 

Further information is available from the Victorian Department of Health –  Kids Urgent Concern Helpline 

Speak to your healthcare professional or see below for REACH information in your language.

NSW sites: 

Raise It  is a simple process available in NSW public hospitals and health services to support you to raise your concerns if  you or your loved one’s condition is getting worse.

You know yourself or your loved one best.  If you’re worried you or your loved one’s condition is getting worse, follow the 3 step  Raise It  process. We are here for you.

Raise It  is for concerns about someone’s condition getting worse. For service issues or other feedback while in hospital, please speak with staff directly or visit we are here for you.