There are a number of steps your referral needs to go through before we can let you know about your appointment. The outcome of your referral will be determined in eight days, as long as we have all the required information from your GP needed to assess your referral.
The following guide outlines the steps we take to determine what happens next based on your referral:
Step 1:
Your referral is faxed to Outpatient Clinics by your GP or the Emergency Department.
Step 2:
We review your referral within 2-3 days.
Please note: If we need more information, we will contact your GP and they have 30 days to send us an updated referral. If an updated referral is not sent, you will receive a letter stating your referral is closed.
Step 3:
We triage your referral within five days.
Triage is our way of assessing the information on your referral form to determine if your condition is urgent or not urgent.
Urgent: You are given an appointment date.
Not urgent : You go on a wait list.
Step 4:
We send a letter to you and your GP to confirm the outcome of your referral.
Contacts
Contact us if you have any questions regarding this information, or you are concerned about the outcome of your referral.
Contacts at Werribee Mercy Hospital
Outpatient Clinics - Medical/Surgical
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Phone numbers:
Outpatient Clinics - Medical/Surgical
03 8754 6700
- Phone number: 03 8754 6710
- Website: Outpatient access
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About:
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a nurse about why you are coming to see the specialist
· You want to change your appointment
· You want to tell us you no longer need your appointment
Outpatient Clinics - Antenatal
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Phone numbers:
Outpatient Clinics - Antenatal
03 8754 3390
- Phone number: 03 8754 6710
- Website: Antenatal clinics
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About:
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a midwife about your appointment
· You want to change your appointment
· You want to tell us you no longer need your appointment
DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity services also listed on this page.
Contacts at Mercy Hospital for Women
Outpatient Clinics
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Phone numbers:
Outpatient Clinics
03 8458 4111
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About:
Patients can call this number for appointment changes and questions. If you do not yet have an appointment, select option 1.
Health professionals can call this number for referral questions.
Antenatal – option 2
Gynaecology – option 3
Paediatrics – option 4
Lymphoedema – option 5
Imaging – option 6
Interpreting services – option 7
Other information
The Specialist clinics in Victorian public hospitals: Access policy
- Website: Access policy
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About:
The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.
Last reviewed August 20, 2018.