Understanding the outpatient referral process

There are a number of steps your referral needs to go through before we can let you know about your appointment. The outcome of your referral will be determined in eight days, as long as we have all the required information from your GP needed to assess your referral.

The following guide outlines the steps we take to determine what happens next based on your referral:

Step 1:

Your referral is sent from your GP to Outpatient Clinics from by HealthLink SmartForms, via the Emergency Department, or alternatively faxed from your GP.

Step 2:

We review your referral within 2-3 days.

Please note: If we need more information, we will contact your GP and they have 30 days to send us an updated referral. If an updated referral is not sent, you will receive a letter stating your referral is closed.

Step 3:

We triage your referral within five days.

Triage is our way of assessing the information on your referral form to determine if your condition is urgent or not urgent.

Urgent: You are given an appointment date.

Not urgent : You go on a wait list.

Step 4:

We send a letter to you and your GP to confirm the outcome of your referral.


Contact us if you have any questions regarding this information, or you are concerned about the outcome of your referral.

Contacts at Werribee Mercy Hospital

Outpatient Clinics - Medical/Surgical

  • Phone numbers:

    Outpatient Clinics - Medical/Surgical
    03 8754 6700

  • Phone number: 03 8754 6710
  • Website: Outpatient access
  • About:

    Call this number for:
    · Appointment questions
    · Referral questions
    · You want to speak to a nurse about why you are coming to see the specialist
    · You want to change your appointment
    · You want to tell us you no longer need your appointment

Outpatient Clinics - Antenatal

  • Phone numbers:

    Outpatient Clinics - Antenatal
    03 8754 3390

  • Phone number: 03 8754 6710
  • Website: Antenatal clinics
  • About:

    Call this number for:
    ·       Appointment questions
    ·       Referral questions
    ·       You want to speak to a midwife about your appointment
    ·       You want to change your appointment
    ·       You want to tell us you no longer need your appointment
    DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity services also listed on this page.

Contacts at Mercy Hospital for Women

Outpatient Clinics

  • Phone numbers:

    Outpatient Clinics
    03 8458 4111

  • About:

    Patients can call this number for appointment changes and questions. If you do not yet have an appointment, select option 1.

    Health professionals can call this number for referral questions.

    Antenatal – option 2

    Gynaecology – option 3

    Paediatrics – option 4

    Lymphoedema – option 5

    Imaging – option 6

    Interpreting services – option 7

Other information

The Specialist clinics in Victorian public hospitals: Access policy

  • Website: Access policy
  • About:

    The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

For Health Professionals

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Healthlink SmartForm eReferrals

  • Website: au.healthlink.net/support
  • About:

    HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).

    Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).

    Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.


    eReferral Support Contact Information

    • For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact digitalhealth@emphn.org.auor if urgent (03) 9046 0300.
    • For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email request@healthlink.net
    • For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.

Statewide Referral Criteria for Specialist Clinics - Victoria

  • Website: Statewide Referral Criteria
  • About:

    The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

Last reviewed August 20, 2018.

Outpatient access at Mercy Hospital for Women

Mercy Hospital for Women offers specialist services for maternity,  gynaecology,  perinatal mental health and a limited range of paediatric and allied health services. To access any of these services you will need a referral from your GP or other specialist.

Outpatient access at Mercy Hospital for Women

Outpatient access at Werribee Mercy Hospital

Our Outpatient Clinics (also referred to as 'specialist clinics' or 'specialist services') provide a range of services where you can be referred for specialist opinion, management and treatment of various conditions.

Outpatient access at Werribee Mercy Hospital

Our clinics and services

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

Our clinics and services