Understanding the outpatient referral process

Locations:

There are a number of steps your referral needs to go through before we can let you know about your appointment. The outcome of your referral will be determined in 8 days as long as we have all the information from your GP needed to assess your referral.

The following guide outlines the steps we take to determine what happens next based on your referral:

Step 1:

Your referral is faxed to Outpatient Clinics by your GP or the Emergency Department.

Step 2:

We review your referral within 2-3 days.

Please note: If we need more information, we will contact your GP and they have 30 days to send us an updated referral. If an updated referral is not sent, you will receive a letter stating your referral is closed.

Step 3:

We triage your referral within five days.

Triage is our way of assessing the information on your referral form to determine if your condition is urgent or not urgent.

Urgent: You are given an appointment date.

Not urgent : You go on a wait list.

Step 4:

We send a letter to you and your GP to confirm the outcome of your referral.

Contacts

Contact us if you have any questions regarding this information, or you are concerned about the outcome of your referral.

Contacts at Werribee Mercy Hospital

Outpatient Clinics - Medical/Surgical

  • Phone numbers:

    Outpatient Clinics - Medical/Surgical
    03 8754 6700

  • Phone number: 03 8754 6710
  • Website: Outpatient access
  • About:

    Call this number for:
    · Appointment questions
    · Referral questions
    · You want to speak to a nurse about why you are coming to see the specialist
    · You want to change your appointment
    · You want to tell us you no longer need your appointment

Outpatient Clinics - Antenatal

  • Phone numbers:

    Outpatient Clinics - Antenatal
    03 8754 3390

  • Phone number: 03 8754 6710
  • Website: Antenatal clinics
  • About:

    Call this number for:
    ·       Appointment questions
    ·       Referral questions
    ·       You want to speak to a midwife about your appointment
    ·       You want to change your appointment
    ·       You want to tell us you no longer need your appointment
    DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity Reception also listed on this page.

Other information

The Specialist clinics in Victorian public hospitals: Access policy

  • Website: Access policy
  • About:

    The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

Last reviewed August 20, 2018.

Outpatient access at Mercy Hospital for Women

Mercy Hospital for Women offers specialist services for maternity,  gynaecology,  perinatal mental health and a limited range of paediatric and allied health services. To access any of these services you will need a referral from your GP or other specialist.

Outpatient access at Mercy Hospital for Women

Outpatient access at Werribee Mercy Hospital

Our Outpatient Clinics (also referred to as Specialist Clinics) provide a range of services where you can be referred for specialist opinion, management and treatment of various conditions.

Outpatient access at Werribee Mercy Hospital

Our clinics and services

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

Our clinics and services