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Medical Records

Health Information Services facilitates the storage, retrieval and maintenance of patient medical records; advice and education regarding clinical coding and casemix; dictation and transcription services; training and support in clinical systems; and requests regarding the release of patient information (Freedom of Information requests).

Health Information Services includes three main areas:

  1. Health Information Services (HIS)
  2. Clinical Systems Support Team (CSST)
  3. Freedom of Information (FOI)

Health Information Services

Health Information Services (HIS) provides a range of services, including:

  • the storage, retrieval and maintenance of patient medical records
  • the availability of patient medical records at point of care
  • providing statistical information to internal and external departments and clinical staff
  • providing advice and education regarding clinical coding, casemix and documentation
  • providing transcription services for outpatient letters and operation reports

Mercy Hospital for Women

163 Studley Road,
Heidelberg VIC 3084
Phone: (03) 8458 4185
Fax: (03) 8458 4128
Email: mmedicalrecordrequest@mercy.com.au

MHW HIS Office Hours
Monday – Friday, 8am – 5pm
Weekends and Public Holidays, 9am – 4pm

Werribee Mercy Hospital

300 Princes Highway,
Werribee VIC 3030
Phone: (03) 8754 3600
Fax: (03) 8754 3601

WMH HIS Office Hours
Monday – Friday, 8.30am-5.00pm
Weekends and Public Holidays, 8.30am-4.30pm

Clinical Systems Support Team

The Clinical Systems Support Team (CSST) offer training, procedural documentation and workflow support across both sites (Mercy Hospital for Women and Werribee Mercy Hospital) for the following clinical systems:

  • i.Patient Manager (I.PM)
  • Clinical Patient Folder (CPF)
  • Lanier Voice M*Modal Dictation System

CSST Contact Details

Email: CSST@mercy.com.au
Office Hours: Monday – Friday, 8am – 5pm

Freedom of Information

Freedom of Information provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988, as well as requests for information under the Freedom of Information Act 1982.

To facilitate a request, please provide as many details about your request and provide the patient’s Consent for Release of Information.

Download the Freedom of Information –  Access Form (397K, DOC)

Download the Freedom of Inforation – Fact Sheet (404K, DOC)

Requests for information from General Practitioners and Specialists

General Practitioners and other specialist clinicians requiring copies of medical record information to facilitate the care of mutual patients can submit their request in writing either on their practice letterhead, or with signed patient consent where appropriate.

If sending through a request for information on practice letterhead; please include patient’s full name and date of birth, and clearly state the information sought.

Information Compliance Contact Details

Mercy for Women and O’Connell Family Centre

Phone: (03) 8458 4169
Fax: (03) 8458 4128
Email: FreedomofInformationMHW@mercy.com.au
Office Hours: Monday – Friday, 9am – 5pm

Werribee Mercy Hospital

Phone: (03) 8754 3600
Fax: (03) 8754 3601
Office Hours: Monday – Friday, 8.30am-4.30pm

Multicultural services

Mercy Health has a long tradition of caring for and working with our migrant and refugee communities.

Multicultural services

Translating and Interpreting Service (TIS)

Learn how to contact our services through a telephone interpreter if you have difficulty communicating in English.

Translating and Interpreting Service (TIS)

Requesting a female doctor

At Mercy Health, we understand some women feel more comfortable with a female doctor. Find out about your options.

Requesting a female doctor