Coronavirus: Information for Mercy Health patients and visitors

At Mercy Health, the safety of our patients is our top priority. We need everyone’s help to prevent the spread of infection at our hospitals and health services. Please observe visitor restrictions and good hygiene.

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Visitor restrictions


Who can visit

Maternity ServicesPartner only (or equivalent support person).

No other family can visit.

Neonatal Intensive Care Unit (NICU), Special Care Nursery (SCN), Paediatric WardParent/s only (can visit together).
Mercy Mental Health inpatient unitsNo visitors.

Please speak to the Nurse Unit Manager to discuss exceptional circumstances.

All other inpatientsOne visitor a day, for maximum two hours only.
All outpatientsSupport persons are no longer permitted to attend Outpatient Clinics, including antenatal and ultrasound appointments.

Children aged under 16 must not visit.

There may be exceptions to visitor restrictions on compassionate grounds. Please speak to the Manager or Nurse in Charge.

Do not visit if you:

  • are unwell, or have been looking after someone, with cold or flu symptoms
  • have travelled overseas in the past 14 days
  • have had contact with a person who has confirmed coronavirus.

During your visit:

  • wash your hands with soap and water or use alcohol-based hand rub every time you enter or leave the building or a patient’s room
  • aim to stay in your loved one’s room and avoid common areas if possible
  • keep a physical distance of at least 1.5 metres from your loved one and others.

We encourage families and friends to stay in touch via phone or video calls. This may reduce the need to visit in person, while continuing to support your important relationships. Mercy Health provides free WiFi at all of our hospitals and health services.

Changes to access at Mercy Hospital for Women:

Mercy Hospital for Women is working closely with Austin Health next door to make sure that we are protecting the health and safety of everyone who visits our shared building.

Please note that access to the Mercy Hospital for Women lifts has changed:

• there will be two public lifts from the carpark, both of which will stop at level 1 for screening
• one public lift will be available from level 1 to level 6.

All visitors and clinic patients will have their temperature checked on arrival to Level 1 as part of our enhanced screening process.

Help prevent the spread of infection

Everyone can help prevent the spread of infection by practising good hand hygiene and maintaining a physical distance from other people.

Simple steps for everyone to follow:

  • Wash your hands often with soap and water for at least 20 seconds (about the time it takes to sing the ‘happy birthday’ song).
  • Use a tissue and cover your mouth when you cough or sneeze, or cough into your elbow or upper arm. Dispose of tissues in the bin.
  • Try not to touch your eyes, nose or mouth.
  • Stay at home if you feel unwell.
  • Continue healthy habits (drink water, eat plenty of fruit and vegetables and get enough sleep).
  • Get a flu shot once these are available.
  • Avoid close contact with people outside your immediate family or household members (such as touching or shaking hands).

Do you have coronavirus?

Mercy Health is equipped to assess and manage any patients with viral infections, including coronavirus.

If you suspect you have coronavirus, you may need to get tested. For information about symptoms, when and where to get tested, see the Department of Health and Human Services (DHHS) website.

. There is a helpful self-assessment tool on the site.

If you are still not sure whether you should get tested, please contact:

Department of Health and Human Services coronavirus hotline
1800 675 398

New South Wales
Australian Department of Health coronavirus Health Information Line
1800 020 080

Please keep Triple Zero (000) for emergencies only.

More information

For information about coronavirus, including symptoms, risks, travel and prevention advice, visit the Department of Health and Human Services (DHHS) coronavirus website

Consistent and reliable information is important in an emergency. Wherever possible, Mercy Health will refer to the relevant government authority instead of repeating the information on this page.

Last reviewed February 13, 2020.

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