Mercy Health uses social media to share information, highlight our services and people and connect with our communities.
We welcome respectful conversation and encourage people to engage with our content. We ask that you do so in a way that is consistent with Mercy Health’s values which include respect and compassion.
These guidelines apply to Mercy Health’s official social media channels, including but not limited to:
- Any other official Mercy Health-managed social media pages, groups or platforms.
They also apply to interactions with Mercy Health content across other digital platforms where we have an active presence.
What to expect from us
We aim to share relevant information, respond to questions where we can, and foster a welcoming space for conversation.
Our approach to moderation is guided by our commitment to compassion, respect and the wellbeing of our community.
Our channels are monitored weekdays (excluding Victorian public holidays) from 9am–5pm AEST. We may not be able to respond to every comment. We are unable to monitor direct messages and may not respond to these.
Our social media channels are not suitable for urgent enquiries. We cannot provide personal medical advice, discuss individual patient care, or share information about staff members. If you need medical assistance, please contact your healthcare provider or call 000 in an emergency.
Respectful participation
We ask that everyone engaging with our social media channels treats others with respect, stays on topic, and avoids posting misleading, false, or unlawful content. This means being mindful of others’ experiences, showing empathy and contributing to a safe and supportive environment.
Please do not share information that could identify another person, including patients or staff.
Comments and moderation
We may hide or remove comments containing offensive, threatening or discriminatory language; personal, staff or patient information (including photo or video of people taken without their consent); health misinformation; spam or advertising; or content that is unlawful or infringes on the rights of others. We will hide or remove content that does not adhere to these community guidelines.
We may limit comments on some posts, and repeated breaches may result in users being blocked.
Testimonials and health information
Comments shared on our pages do not represent the views of Mercy Health.
We do not endorse individual experiences shared in comments, and they should not be considered medical advice.
External links
Our pages may link to external websites. Mercy Health is not responsible for the content or privacy practices of these sites.
Contacting Mercy Health
Our social media channels are not suitable for urgent enquiries or requests requiring personal information.
- For medical emergencies, please call 000 or contact your healthcare provider.
- For feedback, complaints or general enquiries, please use our official contact channels here: Providing feedback
- For job applications or expressions of interest, please visit our careers page: Careers
To protect your privacy, please do not share personal or sensitive information via social media.
Disclaimer
Content on our pages is for general information only and does not constitute medical advice. Comments posted by others do not represent the views of Mercy Health. Mercy Health employees engaging on our pages are reminded of their obligations under the Mercy Health Media Engagement Policy.