Patients and visitors
Health ServicesPatients and visitorsLegal information
A man sits smiling out the window while holding a new born baby swaddled in pink

Legal information

At Mercy Health, our healthcare and services are provided in partnership with staff and consumers (patients, clients, carers and family/friends) working together to achieve optimal care. Learn more about your rights and responsibilities and how to provide feedback.

An over the shoulder image of a blonde female Mercy Health worker smiles at a woman to her left.

Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

Providing feedback
A medium close up shot of a male doctor showing a smiling, female nurse some paper work.

Access your information

The Freedom of Information Act 1982 (Vic) enables you to make an application for access to information.

Access your information
Two men and two women in casual corporate clothing sit at a board table in a white room having a meeting.

Rights advocacy and support services for people with a mental illness

Mental Health Services: Consumers and Carer's Rights, Supports and Advocacy

Rights advocacy and support services for people with a mental illness
A man and woman sit looking at each other smiling in front of a sleeping baby in a neonatal bed.

Your rights and responsibilities

Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.

Your rights and responsibilities
A female Mercy Health worker with a stethoscope smiles at a smiling mother holding a new born baby.

Fee Schedule

​If you are not eligible for Medicare, you will be required to pay for the cost of your care. Find out more about the fees for patients who are not eligible for Medicare.

Fee Schedule

Last reviewed February 10, 2020.