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Legal information

At Mercy Health, our healthcare and services are provided in partnership with staff and consumers (patients, clients, carers and family/friends) working together to achieve optimal care. Learn more about your rights and responsibilities and how to provide feedback.

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Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

Providing feedback
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Access your information

The Freedom of Information Act 1982 (Vic) enables you to make an application for access to information.

Access your information
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Rights advocacy and support services for people with a mental illness

Mental Health Services: Consumers and Carer's Rights, Supports and Advocacy

Rights advocacy and support services for people with a mental illness
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Your rights and responsibilities

Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.

Your rights and responsibilities
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Fee Schedule

‚ÄčIf you are not eligible for Medicare, you will be required to pay for the cost of your care. Find out more about the fees for patients who are not eligible for Medicare.

Fee Schedule

Last reviewed February 10, 2020.