New statewide specialist clinic referral criteria launch
From 1 November 2019, we will begin assessing new adult referrals for select core conditions against the statewide referral criteria for three specialties: ENT, Vascular and Urology.
The statewide referral criteria provide guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage.
The Primary Care Liaison Unit is leading this important piece of work for Mercy Health as part of the Specialist Clinics Reform, so please contact us if you have any queries specific to Mercy Health specialist clinics reform.Find out more
Referral instructions and templates
To assist with appropriate referral triage and management, please use the Mercy Health referral templates including all required information. Referrals using your own template are also accepted providing that it includes all information required to triage.
Referral contact details
A quick listing page for our most commonly used referral contact details. To refer a patient, please complete a referral and fax to the relevant area, service or specialist clinic.
Accessing your patient’s information
Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.
At Mercy Health, the Primary Care Liaison team helps GPs to navigate services at our two hospitals: Mercy Hospital for Women and Werribee Mercy Hospital. The team works to improve communication between the hospitals and general practice. The Primary Care Liaison team also works closely with the Primary Health Networks to provide education & projects that meet the needs of general practitioners to enhance patient care.
Some of the activities we are involved in include:
- Advocating for the needs of General Practice when reviewing existing services or planning for new ones.
- Representing the General Practice perspective in the hospital setting
- Communicating new initiatives to General Practice in a timely manner
- Improving communication with GPs including outpatient letters and discharge summaries
- Developing shared care models and credentialing GPs for shared care
- Creating and maintaining referral templates to interface with relevant software
We can provide support by:
- Facilitating key contact points for clinical advice for primary care providers (GPs)
- Encouraging patients to have a GP
- Developing, providing and facilitating RACGP endorsed education activities
Advance care planning
Advance care planning is about planning for a patient's future health and personal care.
This becomes important if they cannot make a decision or communicate their wishes at the time when treatment or care is being proposed. Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.Learn more
Shared Maternity Care
Shared maternity care is a model of care where a woman's pregnancy care is provided by hospital staff and a community-based accredited shared maternity care GP, Midwife or Obstetrician. In shared maternity care, labour, the baby's birth and immediate postnatal care are managed by the hospital.
We offer detailed information on how to become a shared maternity care affiliate and guidelines for all affiliates.
Mercy Hospital for Women and Werribee Mercy Hospital are committed to providing ongoing education for general practice that promotes and supports quality healthcare in the community.
Education sessions held at Mercy Hospital for Women and Werribee Mercy Hospital attract Royal Australian College of General Practitioners, quality improvement and continuing professional development points.Find a course through RACGP
Primary Care Liaison Quarterly Newsletter
The Primary Care Liaison Unit provides primary care providers with quarterly updates specific to your preferred Mercy Health hospital – Mercy Hospital for Women (Heidelberg) or Werribee Mercy Hospital.Learn more
Contact the team
Primary Care Liaison Team
- Email address: firstname.lastname@example.org
The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing. Email and voicemail messages will be responded to during business hours.
Additional information for health professionsals
Mercy Health referral guidelines
- Website: Current referral guidelines
View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
- Email address: email@example.com
- Website: HealthPathways Melbourne
HealthPathways Melbourne is a free, web-based portal with relevant and evidence-based information on the assessment and management of common clinical conditions including referral guidance.
Please refer to HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
Please email HealthPathways if you need to confirm your username and password.
Human Services Directory
- Website: Human Services Directory
Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.
Additional information for patients
Mercy Hospital for Women shared care affiliates
- Website: Mercy Hospital for Women shared care affiliates
Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
Werribee Mercy Hospital shared care affiliates
- Website: Werribee Mercy Hospital shared care affiliates
Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
- Website: Health Direct - The Role of a GP
Make sure you understand the role of your GP.
Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.
It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.