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Primary Care Liaison Unit

Primary Care Liaison

Quarterly Newsletter

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At Mercy Health, the Primary Care Liaison team helps GPs to navigate services at our two hospitals: Mercy Hospital for Women and Werribee Mercy Hospital. The team works to improve communication between the hospitals and primary care.

 

The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:

  • promote sustainable collaboration and partnerships between services
  • improve the quality of health care
  • optimise resource use and the efficiency of care across multiple providers

GP Support and Education

We facilitate the key contact points to obtain clinical advice, action feedback, assist with navigation of services and clinical handover coordination concerns for primary care providers.

We occasionally hold GP Education events, along with education activities run by the Primary Health Networks. For further information please subscribe to our newsletter and register for local GP Education events in your Primary Health Network.

North Western Primary Health Network Events

Eastern Melbourne Primary Health Network Events

eReferral Project

In July 2022, Mercy Health will move toward receiving digital referrals for specialist clinics in our hospitals.

eReferral will allow GPs to submit pre-populated digital referrals directly to our specialist clinics at Mercy Hospital for Women and Werribee Mercy Hospital. It is free to use and integrated into GP practice management software via HealthLink.

eReferral will allow GPs to efficiently and effectively send referrals to our specialist clinics, and allows for attachments such as pathology and radiology results, clinical images and appropriate PDF documents to be securely uploaded.

Statewide Referral Criteria

The statewide referral criteria provide guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage.

The Primary Care Liaison Unit is leading this important piece of work for Mercy Health as part of the Victorian Government Specialist Clinics Reform, so please contact us if you have any queries specific to Mercy Health specialist clinics.

Find out more
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Refer a patient

Find out more about referral information for all Health Professionals. We accept GP and specialist referrals for all Specialist Clinics. Referrals are triaged against clinical information and investigations utilising HealthPathways and Statewide Referral Criteria.

Refer a patient

Shared maternity care affiliates

To participate in shared maternity care as a health professional, GPs or community health centre midwives must be registered with Mercy Hospital for Women or Werribee Mercy Hospital as an credentialed antenatal care provider. Learn how to become a Shared Maternity Care Affiliate.

Shared maternity care affiliates
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Advance care planning with your patient

Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.

Advance care planning with your patient

Accessing your patient's information

Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.

Learn more

Primary Care Liaison Quarterly Newsletter

The Primary Care Liaison Unit provides primary care providers with quarterly updates specific to your preferred Mercy Health hospital – Mercy Hospital for Women (Heidelberg) or Werribee Mercy Hospital.

Learn more

Provide feedback

Feedback Form for Health Professionals

Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.

Learn more

Contacts

Contact the team

Primary Care Liaison Team

  • Email address: primarycare@mercy.com.au
  • About:

    The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing. Email and voicemail messages will be responded to during business hours.

Manager Primary Care Liaison Unit

  • Phone numbers:

    Manager Primary Care Liaison Unit
    03 8458 4833
    9am–5pm, Tuesday–Thursday

  • Phone number: 03 8458 4818
  • Email address: cshaw@mercy.com.au
  • Address:
    Mercy Hospital for Women
    163 Studley Road
    Heidelberg Victoria 3084

    Get directions

Primary Care Liaison Officer

  • Phone numbers:

    03 8754 3497
    03 8754 3497
    9am–5pm, Mon–Tues, Thurs-Fri

  • Phone number: 03 8754 3212
  • Email address: kszucs@mercy.com.au
  • Address:
    Werribee Mercy Hospital
    300 Princes Highway
    Werribee Victoria 3030

    Get directions

Additional information for health professionsals

Mercy Health referral guidelines

  • Website: Current referral guidelines
  • About:

    View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Human Services Directory

  • Website: Human Services Directory
  • About:

    Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.

Additional information for patients

Mercy Hospital for Women shared care affiliates

  • Website: Mercy Hospital for Women shared care affiliates
  • About:

    Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Werribee Mercy Hospital shared care affiliates

  • Website: Werribee Mercy Hospital shared care affiliates
  • About:

    Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Health Direct

  • Website: Health Direct - The Role of a GP
  • About:

    Make sure you understand the role of your GP.

    Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.

    It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.