The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:
- promote sustainable collaboration and partnerships between services
- improve the quality of health care
- optimise resource use and the efficiency of care across multiple providers
We now accept GP and specialist referrals for all Specialist Clinics via Healthlink. For assistance please contact firstname.lastname@example.org.
eReferrals via HealthLink
Mercy Health is now receiving digital referrals for specialist clinics in our hospitals.
eReferral will allow GPs to submit pre-populated digital referrals directly to our specialist clinics at Mercy Hospital for Women and Werribee Mercy Hospital. It is free to use and integrated into GP practice management software via HealthLink. eReferral allows GPs to efficiently and effectively send referrals to our specialist clinics, and allows for attachments such as pathology and radiology results, clinical images and appropriate PDF documents to be securely uploaded.
Statewide Referral Criteria
The statewide referral criteria provide guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage.
The Primary Care Liaison Unit is leading this important piece of work for Mercy Health as part of the Victorian Government Specialist Clinics Reform, so please contact us if you have any queries specific to Mercy Health specialist clinics.
GP Support and Education
We facilitate the key contact points to obtain clinical advice, action feedback, assist with navigation of services and clinical handover coordination concerns for primary care providers.
We occasionally hold GP Education events, along with education activities run by the Primary Health Networks. For further information please subscribe to our newsletter and register for local GP Education events in your Primary Health Network.
Shared maternity care affiliates
To participate in shared maternity care as a health professional, GPs or community health centre midwives must be registered with Mercy Hospital for Women or Werribee Mercy Hospital as an credentialed antenatal care provider. Learn how to become a Shared Maternity Care Affiliate.
Advance care planning with your patient
Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.
Accessing your patient's information
Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.Learn more
Primary Care Liaison Quarterly Newsletter
The Primary Care Liaison Unit provides primary care providers with quarterly updates specific to your preferred Mercy Health hospital – Mercy Hospital for Women (Heidelberg) or Werribee Mercy Hospital.Learn more
Feedback Form for Health Professionals
Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.
Contact the team
Primary Care Liaison Team
- Email address: email@example.com
The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing. Email and voicemail messages will be responded to during business hours.
Manager Primary Care Liaison Unit
- Email address: firstname.lastname@example.org
Mercy Hospital for Women
163 Studley Road
Heidelberg Victoria 3084
Primary Care Liaison Officer
- Email address: STijssen@mercy.com.au
Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030
Additional information for health professionsals
Mercy Health referral guidelines
- Website: Current referral guidelines
View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
- Email address: email@example.com
- Website: HealthPathways Melbourne
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
Email HealthPathways to request access or if you need to confirm your username and password.
Human Services Directory
- Website: Human Services Directory
Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.
Additional information for patients
Mercy Hospital for Women shared care affiliates
- Website: Mercy Hospital for Women shared care affiliates
Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
Werribee Mercy Hospital shared care affiliates
- Website: Werribee Mercy Hospital shared care affiliates
Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
- Website: Health Direct - The Role of a GP
Make sure you understand the role of your GP.
Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.
It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.