We provide the best possible care by ensuring you are informed and empowered throughout your experience. Find out how to get the most out of your health care, provide feedback or suggestions for improvement, or access translation services.
Our clinics and services
We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.
Mercy Health has a long tradition of caring for and working with our migrant and refugee communities.
Translating and interpreting services
Learn how to contact our services through a telephone interpreter if you have difficulty communicating in English.
Aboriginal hospital liaison officer (AHLO)
Top tips for safe health care
These top tips are designed to help patients, families, carers and other support people get the most out of your health care.
Requesting a female doctor
At Mercy Health, we understand some women feel more comfortable with a female doctor. Find out about your options.
Being a private patient at our public hospitals
Although Mercy Health is a public health organisation, our elective surgery service is available to both public and private patients.
Advance care planning
Advance care planning can help you receive the treatment of your choice in the future. It can also help your doctors and family understand what you want and what is important to you.
Your rights and responsibilities
Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.
Rights advocacy and support services for people with a mental illness
Mental Health Services: Consumers and Carer's Rights, Supports and Advocacy
We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.
Access your information
Health Information Services facilitates the storage, retrieval and maintenance of patient medical records and requests regarding the release of patient information (Freedom of Information requests).