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Patients and visitors

We provide the best possible care by ensuring you are informed and empowered throughout your experience. Find out how to get the most out of your health care, provide feedback or suggestions for improvement, or access translation services.

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Find a clinic or service

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

View all services and clinics
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Multicultural services

Mercy Health has a long tradition of caring for and working with our migrant and refugee communities.

Multicultural services
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Translating and interpreting services

Learn how to contact our services through a telephone interpreter if you have difficulty communicating in English.

Translating and interpreting services

Aboriginal hospital liaison officer (AHLO)

Aboriginal Hospital Liaison Officers provide culturally sensitive support and advocacy. This support is available across all of Mercy Hospital for Women’s care and services. Support for patients and families can include: providing a culturally safe place for women and families to wait for appointments where they can have a cuppa, a feed and a yarn […]
Aboriginal hospital liaison officer (AHLO)
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Top tips for safe health care

These top tips are designed to help patients, families, carers and other support people get the most out of your health care.

Top tips for safe health care
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Requesting a female doctor

At Mercy Health, we understand some women feel more comfortable with a female doctor. Find out about your options.

Requesting a female doctor

Advance care planning

Advance care planning can help you receive the treatment of your choice in the future. It can help your doctors and family understand what you want and what is important to you.

Advance care planning
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Being a private patient at our public hospitals

Although Mercy Health is a public health organisation, our elective surgery service is available to both public and private patients.

Being a private patient at our public hospitals
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Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

Providing feedback
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Your rights and responsibilities

Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.

Your rights and responsibilities

Rights advocacy and support services for people with a mental illness

Mental Health Services: Consumers and Carer's Rights, Supports and Advocacy

Rights advocacy and support services for people with a mental illness
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Medical Records

Health Information Services facilitates the storage, retrieval and maintenance of patient medical records; advice and education regarding clinical coding and casemix; dictation and transcription services; training and support in clinical systems; and requests regarding the release of patient information (Freedom of Information requests).

Medical Records
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Fee Schedule

​If you are not eligible for Medicare, you will be required to pay for the cost of your care. Find out more about the fees for patients who are not eligible for Medicare.

Fee Schedule