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Translating and Interpreting Service (TIS)

You have a right to receive appropriate communication about your health and care in a way you understand. If you have any difficulties communicating in English, you have a right to request a professional interpreter.

How to contact us from home via a telephone interpreter:

If you have any English language difficulties and would like to contact us, you can use a translating and interpreter service (TIS). Please follow these five steps:

  1. Phone the translating and interpreter service on 131 450.
  2. You will be connected to an operator who speaks English. Say the language you need.
  3. Stay on line while the operator finds an available interpreter for you.
  4. The operator will connect you with an interpreter in your language. You will be asked to provide:
    • your name
    • the phone number of the Mercy Health service you want to contact
    • the name of the person you want to speak to, if you know it.
  5. Stay on the line while the operator connects you and the interpreter to the required Mercy Health service.

See https://www.tisnational.gov.au/ for more information.

 

Multicultural services

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