Refer a patient

We accept GP and specialist referrals for all Specialist Clinics. Referrals are triaged against clinical information and investigations utilising HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria.

Referrals that do not meet the required clinical information and investigations will not be accepted.

Referral instructions and templates

To assist with appropriate referral triage and management, please use the Mercy Health referral templates including all required information. Referrals using your own template are also accepted providing that it includes all information required to triage.

Referral instructions and templates

Referral contact details

A quick listing page for our most commonly used referral contact details. To refer a patient, please complete a referral and fax to the relevant area, service or specialist clinic.

Referral contact details

Minimum referral requirements

The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.

Minimum referral requirements

Referrer responsibilities

The non-admitted Specialist clinics in Victorian public hospitals: access policy requires health professionals to communicate effectively to optimise patient care. Learn more about your responsibilities as a referring health professional.

Referrer responsibilities

MBS funded clinics (Medicare Benefits Schedule)

Learn more about Medicare Benefits Schedule (MBS) clinics offered at Werribee Mercy Hospital and Mercy Hospital for Women and the referring requirements for these clinics.

MBS funded clinics (Medicare Benefits Schedule)

Access prioritisation and waitlists

Learn more about the referral management process and waiting list management at Werribee Mercy Hospital & Mercy Hospital for Women.

Access prioritisation and waitlists

Resources

Mercy Health referral guidelines

  • Website: Current referral guidelines
  • About:

    View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Statewide Referral Criteria for Specialist Clinics - Victoria

  • Website: Statewide Referral Criteria
  • About:

    The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

The Specialist clinics in Victorian public hospitals: Access policy

  • Website: Access policy
  • About:

    The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

Our clinics and services

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

Our clinics and services
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Primary Care Liaison Unit

The Primary Care Liaison Unit works to improve communication between the hospitals and general practice.

Primary Care Liaison Unit