Users of Best Practice, MedDirector and Genie can now send electronic referrals to Mercy Health. Guides can be found on the referral instructions page. For further assistance, please contact email@example.com.
We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.
Referrals that do not contain the required clinical information and investigations will not be accepted.
Referral instructions and templates
Referrals to specialist clinics at Mercy Health can now be sent via HealthLink. To assist with appropriate referral triage and management, GP practices with compatible software are encouraged to send their referrals via HealthLink.
Referral contact details
A quick listing page for our most commonly used referral contact details. To refer a patient, please complete a referral and fax to the relevant area, service or specialist clinic.
Minimum referral requirements
The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.
The non-admitted Specialist clinics in Victorian public hospitals: access policy requires health professionals to communicate effectively to optimise patient care. Learn more about your responsibilities as a referring health professional.
MBS funded clinics (Medicare Benefits Schedule)
Learn more about Medicare Benefits Schedule (MBS) clinics offered at Werribee Mercy Hospital and Mercy Hospital for Women and the referring requirements for these clinics.
Access prioritisation and waitlists
Learn more about the referral management process and waiting list management at Werribee Mercy Hospital & Mercy Hospital for Women.
Mercy Health referral guidelines
- Website: Current referral guidelines
View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
- Email address: firstname.lastname@example.org
- Website: HealthPathways Melbourne
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
Email HealthPathways to request access or if you need to confirm your username and password.
Healthlink SmartForm eReferrals
- Website: au.healthlink.net/support
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).
Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).
Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.
eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact email@example.com if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email firstname.lastname@example.org
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.
Statewide Referral Criteria for Specialist Clinics - Victoria
- Website: Statewide Referral Criteria
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
The Specialist clinics in Victorian public hospitals: Access policy
- Website: Access policy
The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.
Our clinics and services
We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.