Refer a patient
Users of Best Practice, MedDirector and Genie can now send electronic referrals to Mercy Health. Guides and FAQ Sheets can found on the HealthLink, eReferral information page.
We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.
Referrals that do not contain the required clinical information and investigations will not be accepted.
For further assistance, please contact [email protected]. Please note that referrals via email are not excepted.
Please check our Werribee Mercy ED capability framework before sending your patient to avoid having them diverted to a different hospital.
Referral instructions and templates
Specialist clinic referrals are encouraged to be send via HealthLink. Find the appropriate referral forms and information for all clinics here.
HealthLink, eReferral Information
Learn more Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms including contacts and FAQ sheets.
MBS funded clinics (Medicare Benefits Schedule)
Learn more about Medicare Benefits Schedule (MBS) clinics offered at Werribee Mercy Hospital and Mercy Hospital for Women and the referring requirements for these clinics.
Referral contact details
A quick listing page for our most commonly used contact details. To refer a patient, please complete an eReferral via HealthLink SmartForms or alternatively send a fax to the relevant area, service or specialist clinic.
Werribee Mercy Hospital referral contact details
Outpatient clinics
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Phone numbers:
Medical/surgical
03 8754 6700
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Phone numbers:
Antenatal
03 8754 3390 - Phone number: 03 8754 6710
- Website: Understanding the outpatient referral process
Maternity
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Phone numbers:
Maternity
03 8754 3370
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Phone numbers:
Maternity emergency enquiries
03 8754 3400 - Phone number: 03 8754 6710
Medical Day Stay
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Phone numbers:
Medical Day Stay
03 8754 3530
- Phone number: 03 8754 3535
Emergency
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Phone numbers:
Emergency
03 8754 3302
Palliative Care
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Phone numbers:
Palliative Care
1300 369 019
- Phone number: 03 9364 9198
Health Independence Program
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Phone numbers:
Health Independence Program
03 8754 3800
- Phone number: 03 8754 3281
Mercy Mental Health
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Phone numbers:
Mercy Mental Health
1300 657 259
You must talk to us on the phone before faxing us your referral.
Mercy Hospital for Women referral contact details
Emergency
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Phone numbers:
Emergency
03 8458 4001
Urogynaecology
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Phone numbers:
Urogynaecology
03 8458 4500
- Phone number: 03 8458 4878
Gynaecology
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Phone numbers:
Gynaecology
03 8458 4111
- Phone number: 03 8458 4205
Maternity
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Phone numbers:
Maternity
03 8458 4203
- Phone number: 03 8458 4205
Early Pregnancy Assessment
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Phone numbers:
Early Pregnancy Assessment
03 8458 4439
- Phone number: 03 8458 4205
Medical Imaging
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Phone numbers:
Medical Imaging
03 8458 4300
- Phone number: 03 8458 4241
Genetics
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Phone numbers:
Genetics
03 8458 4346
- Phone number: 03 8458 4254
Perinatal Medicine
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Phone numbers:
Perinatal Medicine
03 8458 4248
- Phone number: 03 8458 4504
Gynaecological Oncology
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Phone numbers:
Gynaecological Oncology
03 8458 4860
9am – 5pm, Monday to Friday
- Phone number: 03 8458 4878
- Email address: [email protected]
Perineal clinic
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Phone numbers:
Perineal Clinic
03 8458 4500
- Phone number: 03 8458 4205
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Address:
Level 6
163 Studley Road
Heidelberg Victoria 3084
Colposcopy/Dysplasia
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Phone numbers:
Colposcopy/Dysplasia
03 8458 4860
- Phone number: 03 8458 4878
Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)
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Phone numbers:
Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)
1300 137 650
Please call this number for Emergency referrals to the Neonatal Intensive Care Unit and Special Care Unit at Mercy Hospital for Women. -
About:
Contact details for Piper are for health professionals only.
Access prioritisation and waitlists
Learn more about the referral management process and waiting list management at Werribee Mercy Hospital & Mercy Hospital for Women.
Referrer responsibilities
The non-admitted Specialist clinics in Victorian public hospitals: access policy requires health professionals to communicate effectively to optimise patient care. Learn more about your responsibilities as a referring health professional.
Minimum referral requirements
The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.
Resources
Mercy Health referral guidelines
- Website: Current referral guidelines
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About:
View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
HealthPathways Melbourne
- Email address: [email protected]
- Website: HealthPathways Melbourne
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About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.
Email HealthPathways to request access or if you need to confirm your username and password.
Healthlink SmartForm eReferrals
- Website: au.healthlink.net/support
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About:
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).
Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).
Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.
eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact [email protected]or if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email [email protected]
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or [email protected].
Statewide Referral Criteria for Specialist Clinics - Victoria
- Website: Statewide Referral Criteria
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About:
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
The Managing referrals to non-admitted specialist services in Victorian public health services policy
- Website: Access policy
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About:
The Managing referrals to non-admitted specialist services in Victorian public health services policy outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.
Our clinics and services
We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.
Primary Care Liaison Unit
The Primary Care Liaison Unit works to improve communication between the hospitals and general practice.