Accessing your patient’s information

Release of Information

Release of Information (ROI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.

Requests for information by General Practitioners and Specialists

General Practitioners and other specialist clinicians requiring copies of medical record information to facilitate the care of mutual patients can submit their request in writing.

Submit your request in writing on your practice letterhead with:

  • patient details including full name and date of birth
  • required information, stated clearly and completely
  • signed patient consent.

Your patient may like to access their own information using the the FOI Access Request Form.

Visit the patient information page for more detail on accessing information.

Contacts

Applications for release of your patient information or amendment of your information must be made in writing to the Freedom of Information (FOI) Officer. Address your application to the hospital or health service at which your patient was treated.

If your enquiry relates to other Mercy Health services, please see the complete listing for Access to information details.

Contacts to access Freedom of information (FOI)

FOI at Mercy Hospital for Women and O’Connell Family Centre

  • Phone numbers:

    FOI at Mercy Hospital for Women and O’Connell Family Centre
    03 8458 4169

  • Phone number: 03 8458 4128
  • Email address: FreedomofInformationMHW@mercy.com.au
  • Website: Access your information
  • Address:
    163 Studley Road
    Heidelberg Victoria 3084

    Get directions

  • Opening hours: Monday - Friday, 9am – 5pm
  • About:

    Applications for access or amendment must be made in writing to the Freedom of Information (FOI) Officer using either an FOI Access Request form (which is available to download or by contacting the FOI Officer) or by letter. Your request should clearly describe the documents you are seeking or that you are seeking to amend. Applications must be accompanied by a prescribed fee and proof of identity (e.g. copy of your driver’s licence or passport).

    Address your application to the hospital or health service at which you were treated.

FOI at Werribee Mercy Hospital

  • Phone numbers:

    FOI at Werribee Mercy Hospital
    03 8754 3600

  • Phone number: 03 8754 3601
  • Website: Access your information
  • Address:
    300 Princes Highway
    Werribee Victoria 3030

    Get directions

  • Opening hours: Monday - Friday, 8.30am-4.30pm
  • About:

    Applications for access or amendment must be made in writing to the Freedom of Information (FOI) Officer using either an FOI Access Request form (which is available to download or by contacting the FOI Officer) or by letter. Your request should clearly describe the documents you are seeking or that you are seeking to amend. Applications must be accompanied by a prescribed fee and proof of identity (e.g. copy of your driver’s licence or passport).

    Address your application to the hospital or health service at which you were treated.

FOI at Mercy Mental Health

  • Phone numbers:

    FOI at Mercy Mental Health
    03 9928 7444

  • Website: Access your information
  • Address:
    PO Box 2083
    Footscray Victoria 3011

    Get directions

  • About:

    Applications for access or amendment must be made in writing to the Freedom of Information (FOI) Officer using either an FOI Access Request form (which is available to download or by contacting the FOI Officer) or by letter. Your request should clearly describe the documents you are seeking or that you are seeking to amend. Applications must be accompanied by a prescribed fee and proof of identity (e.g. copy of your driver’s licence or passport).

    Address your application to the hospital or health service at which you were treated.

Other places you can get help

Office of the Victorian Information Commissioner, Freedom of Information

  • Phone numbers:

    Office of the Victorian Information Commissioner, Freedom of Information
    1300 00 6842

  • Phone number: 03 8684 7588
  • Email address: enquiries@ovic.vic.gov.au
  • Website: foicommissioner.vic.gov.au
  • Address:
    PO Box 24274
    Melbourne Victoria 3001

    Get directions

  • About:

    The Information Commissioner is an independent officer who reports directly to Parliament through a joint parliamentary committee. The Commissioner’s functions include reviewing decisions, handling complaints, monitoring agencies’ compliance, reporting, and providing advice, education and guidance. The Freedom of Information Act gives you the right to access recorded information held by government agencies. Anyone can request information.

Health Complaints Commissioner, Victoria

  • Phone numbers:

    Health Complaints Commissioner, Victoria
    1300 582 113
    Monday to Friday, 9am–5pm

  • Email address: hcc@hcc.vic.gov.au
  • Website: hcc.vic.gov.au
  • Address:
    Level 26
    570 Bourke Street
    Melbourne Victoria 3000

    Get directions

  • About:

    If you are not satisfied with the outcome of the complaints process, you may write or call the Health Complaints Commissioner.  The commissioner responds to complaints about health services and the handling of health information in Victoria. The service is free.

Victorian Civil and Administrative Tribunal (VCAT)

  • Phone numbers:

    Victorian Civil and Administrative Tribunal (VCAT)
    1300 01 8228
    Monday to Friday, 9am – 4.30pm

  • Email address: humanrights@vcat.vic.gov.au
  • Website: vcat.vic.gov.au
  • Address:
    GPO Box 5408, Melbourne VIC 3001
    55 King Street
    Melbourne Victoria 3000

    Get directions

  • About:

    VCAT is a tribunal that hears and decides civil and administrative legal cases in the State of Victoria, Australia. VCAT is a low cost, accessible, efficient and independent tribunal delivering high quality dispute resolution processes, including through alternative dispute resolution.

Last reviewed October 16, 2019.

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