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Rights advocacy and support services for people with a mental illness

Mercy Mental Health support the rights of people with a mental illness to have access to supports and advice.

As a consumer of healthcare services at Mercy Mental Health, it is important for you to understand your rights and responsibilities when receiving these services.

Mental Health Tribunal

The Tribunal is an essential safeguard under the Mental Health Act 2014 to protect the rights and dignity of people with mental illness. The primary function of the Tribunal is to determine whether the criteria for compulsory mental health treatment as set out in the Mental Health Act 2014 apply to a person. The Tribunal makes a Treatment Order for a person if all the criteria in the legislation apply to that person.

Independent Mental Health Advocacy

Under the Mental Health Act 2014 people receiving treatment under the Act have the right to access independent advocacy. The State Government auspices the Independent Mental Health Advocacy service to provide this service.

Victoria Legal Aid

Victorian Legal Aid has services available to assist people receiving treatment under the Act.

Mental Health Legal Centre

Office of the Chief Psychiatrist

The Office of the Chief Psychiatrist has designated powers under the Mental Health Act 2014 to oversee and monitor the provision of mental health services.

Mental Health Complaints Commissioner

The Mental Health Complaints Commissioner is available to support consumers of mental health services in addressing concerns they have about the services they receive.

Australian Charter of Healthcare Rights in Victoria.

Last reviewed November 2, 2017.

Your rights and responsibilities

Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.

Your rights and responsibilities

Fee Schedule

‚ÄčIf you are not eligible for Medicare, you will be required to pay for the cost of your care. Find out more about the fees for patients who are not eligible for Medicare.

Fee Schedule

Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

Providing feedback