Are you worried about your condition? REACH out to us.

Are You Worried?

If you are worried that your condition or that of someone you care for is getting worse, please let us know.

Mercy Health’s REACH program means you can call staff when you are worried about someone’s condition getting worse.

Follow three steps to get help.

Step 1 – Speak to your nurse, midwife or doctor about your concerns.

Step 2 – If you are not happy with the response from Step 1 or you are still worried, do not wait! Ask to speak to the nurse or midwife in charge.

Step 3- If this doesn’t help and you are still worried, please call the REACH helpline:

For Victorian sites: (03) 8416 7800

For NSW sites: (02) 6042 1546

Speak to your healthcare professional or see below for REACH information in your language.