If you need help on arrival, please ask a member of our staff to direct you to your clinic.
On arrival to your Outpatient Clinics appointment, you will need to check in at reception.
Please arrive 15 minutes before your appointment. This should give you enough time to find parking and get to the clinic reception.
Appointment lengths vary according to your needs. Please allow an hour for your whole visit.
Before your appointment
- See your GP if you feel worse in the days or weeks leading up to your appointment.
- Place any letters or results from your GP in an envelope to bring with you.
- Please bring someone to assist you with supervising children during your appointment. If you require childcare and are unable to make arrangements, please advise staff so we can reschedule your appointment. Mercy Health staff are not permitted to supervise children during your appointment.
- Bring your Medicare card (please note there will be a $350 fee on the day if you do not have a card).
- If you wish to see a female doctor it is best to call the Outpatient clinics before your appointment so we can help you. If your clinic does not have a female doctor we may need to send you back to the GP so that you can be referred elsewhere.
- your appointment letter
- your Medicare card
- blood test results
- x-rays or other scan results
- a list of your current medication
- your private health insurance card if applicable
- you may also like to bring a bottle of water and a book to read.
Please come to your appointment with any questions you may have about your care.
If you require a medical certificate or carer’s certificate, please ask your midwife or doctor during your appointment.
After your appointment
After you see the doctor you may be:
- discharged back to your GP
- given medication or sent for more tests and asked to return (we will make a return appointment for you before you go home)
- referred to another specialist
- referred to an elective surgery specialist.
Changing or cancelling your appointment
If you cannot attend your appointment, please contact the Outpatients Clinics as soon as possible and we will arrange another time.
If you no longer need to see one of specialist doctors or you have been seen elsewhere, please advise us as soon as possible that you wish to cancel your appointment.
If you do not come without telling us twice, your GP will be contacted and your appointments cancelled. You can get another referral if you would like to make another appointment.
Last reviewed November 6, 2019.