Outpatient Clinics
Werribee, Victoria (location within Werribee Mercy Hospital)
Clinics and services
We offer clinics and services across Victoria. Our services are available to all public and privately insured patients.
Getting here
Outpatient ClinicsWerribee Mercy Hospital
296 Princes Highway
Werribee Victoria 3030
Outpatient clinics, antenatal and medical/surgical clinics are located in the small stand-alone building facing the Princes Highway next to the multi-level car park.
The closest car park is the multi-level P5 car park.
To park here enter off the Princes Highway – it is the next entrance after the Emergency Department entrance.
Please do not park in the Emergency Department parking bays.
Follow the signs, along the footpath to the public Outpatient Clinic’s building. This is approximately a three to five minute walk.
Inside the Outpatient Clinics building there are kiosks located to the right. Please follow instructions on the kiosks.
The kiosk will print out a ticket and direct you to:
the yellow line for Reception 2
or
the green line for Reception 1.
You may also park in the car park in front of the main hospital entrance, however parking is limited.
Walk to main reception and follow the yellow line and signs to the Outpatient Clinic’s building.
You will walk past pathology and down an internal hallway. The line will take you outside alongside the flags and pillars to the side of the ambulance bay. Once outside, keep walking straight and onto the public footpath. There are signs pointing you to the Outpatient Clinic’s building. This is approximately a five minute walk.
Patient bus service
The Werribee Mercy Hospital bus service is a free service to help you get around our hospital. The bus transports patients and visitors between the following locations:
- Multi-storey car park
- Hospital main entrance
- Gabrielle Jennings Centre (palliative care inpatient service)
- Outpatient Clinics
The bus operates seven days a week from 8.00am – 8.00pm.
If you need the bus service, please call (03) 8754 3000 to arrange transport.
Parking availability
Visitor parking is available at the Werribee Mercy Hospital site. The closest carpark is the multi-level P5.
If you are unable to walk from the car park and need to be dropped off closer to the Outpatient Clinics entrance, please direct your driver to enter off the Princes Highway. Your driver will need to take a ticket and enter through the boom gate. Your driver can then drop you off under the veranda at the entrance door and continue to the multi-level car park.
There are a limited number of disabled parking bays directly in front of the Outpatient Clinics building. Please park here if you have a disability parking permit or are using mobility aides such as crutches and frames. Enter off the Princes Highway and through the boom gate.
Parking costs are available on the main hospital information page.
You can pay at the ticket machine located at the multi-level car park (P5) or at the boom gate using your credit card (payWave). You will have 30 minutes to exit the car park once payment has been made.
Public transport
The hospital is located opposite the Hoppers Crossing Railway Station on the Werribee line. It takes 5-10 minutes to walk from the railway station to the hospital main entrance.
Taxis
If you require a taxi please ask our staff to call you a taxi to pick you up from the Outpatient Clinics building.
If you are using a taxi app, they will most likely to go to the main building reception which is accessed via the main hospital entrance on Hoppers Lane.
Visitor information
Open hours
The Outpatient Clinics building is open Monday to Friday, 8.00am-4.30pm.
Learn more about how to access outpatient clinics and prepare for your appointment.
On site shops and cafes
Werribee Mercy Hospital has one café located in the main corridor.
Cafe hours are from 7am–8pm, Monday–Friday and 8am–8pm, Weekends (please note, hot food is not available on weekends).
Contacts
In case of emergency, call 000
Contacts for outpatients at this hospital
Outpatient Clinics - Medical/Surgical
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Phone numbers:
Outpatient Clinics - Medical/Surgical
03 8754 6700
- Phone number: 03 8754 6710
- Website: Outpatient access
-
About:
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a nurse about why you are coming to see the specialist
· You want to change your appointment
· You want to tell us you no longer need your appointment
Outpatient Clinics - Antenatal
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Phone numbers:
Outpatient Clinics - Antenatal
03 8754 3390
- Phone number: 03 8754 6710
- Website: Antenatal clinics
-
About:
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a midwife about your appointment
· You want to change your appointment
· You want to tell us you no longer need your appointment
DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity services also listed on this page.
Maternity Reception at Werribee Mercy Hospital
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Phone numbers:
Maternity Reception at Werribee Mercy Hospital
03 8754 3400
24 hours, 7 days a week
- Website: Maternity Assessment Unit (MAU)
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Address:
Maternity and Neonatal Services entrance, Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030
-
About:
You should phone maternity services during your pregnancy if:
- you are pregnant, over 20 weeks, and have pregnancy related concerns
- think you are in labour or your waters (membranes) have broken
- have concerns about your recovery, up until four weeks after your baby is born
Main Reception at Werribee Mercy Hospital
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Phone numbers:
Main Reception at Werribee Mercy Hospital
03 8754 3000
6.30am—8.30pm Monday to Friday
8am—8.30pm Saturday, Sunday and public holidays
-
About:
Please call this number for all general enquires regarding Werribee Mercy Hospital services & patient enquires.
Other places to get help
NURSE-ON-CALL
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Phone numbers:
NURSE-ON-CALL
1300 60 60 24
24 hours a day, 7 days a week
- Website: NURSE-ON-CALL - health.vic
-
About:
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.
If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.
Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
– you or someone you’re caring for is feeling unwell
– you are not sure if you should seek medical help
– you’re away from home or situated a long way from medical help
– you simply want advice or information about health services in your area.What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.
NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.
Useful resources
Translating and interpreting services
Learn how to contact our services through a telephone interpreter if you have difficulty communicating in English.
Requesting a female doctor
At Mercy Health, we understand some women feel more comfortable with a female doctor. Find out about your options.
Surgical pathways
When you are a surgical patient at Mercy Health, you will follow an elective or emergency surgical pathway.
Outpatient access at Werribee Mercy Hospital
Our Outpatient Clinics (also referred to as 'specialist clinics' or 'specialist services') provide a range of services where you can be referred for specialist opinion, management and treatment of various conditions.
Understanding the outpatient referral process
Learn more about what happens next once you have been referred to Werribee Mercy Hospital Outpatient Clinics or Mercy Hospital for Women Outpatient Clinics.
Your outpatient appointment
Elective surgery pathways at our public hospital - your outpatient appointment and understanding elective surgery categories and considerations.
Antenatal clinics
Every pregnancy and birth is different, and every person has a different expectation and understanding of the care involved in their experience. At Werribee Mercy Hospital, we offer a range of pregnancy care options to suit your personal preferences and individual health circumstances.
Last reviewed August 27, 2018.
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