Outpatient access at Werribee Mercy Hospital

Werribee Mercy Hospital provides a range of services through our Outpatient Clinics, also referred to as ‘specialist clinics’ or ‘specialist services’. These include allied health, medical, surgical, women’s and children’s healthcare services.

Most of these services are provided out of the Outpatient Clinics building, next to the multi-level car park. Others are provided out of the hospital building. Your appointment letter and this website will help you locate the clinic you need.

Information about your Outpatient Clinics appointment is included in the Outpatient Clinics building page along with details on how to find us.

If you need help on arrival, please ask any of our friendly staff to show you where to find your clinic.


Specialist services at Werribee Mercy Hospital are provided out of the Outpatient Clinics building and the main building. You will need a referral from your GP to access these services. Your referral will be assessed within eight days. For more information visit understanding the outpatient referral process and information on surgical pathways at Werribee Mercy Hospital.

Planning for your appointment

Please arrive 30 minutes before your appointment. This will give you enough time to find parking and walk to the Outpatient Clinics building. The walk can take up to five minutes, depending on where you park.

Appointment lengths vary according to your needs. Please allow an hour for your whole visit.

When you arrive at your Outpatient Clinics appointmentplease check in at reception.

Preparation for your appointment

  • see your GP if you feel worse in the days or weeks leading up to your appointment.
  • Place any letters or results from your general practitioner (GP) in an envelope to bring with you.
  • Please bring someone to assist you with supervising children during your appointment. If you require childcare and are unable to make arrangements, please advise staff so we can reschedule your appointment. Mercy Health staff are not permitted to supervise children during your appointment.
  • If you wish to see a female doctor please read this information before your appointment.

Please bring

  • your appointment letter
  • your Medicare card (please note there will be a $350 fee on the day if you do not have a card)
  • blood test results
  • x-rays or other scan results
  • a list of your current medication
  • your private health insurance card if applicable
  • you may also like to bring a bottle of water and a book to read.

Please come to your appointment with any questions you may have about your care.

If you require a medical certificate or carer’s certificate, please ask your midwife or doctor during your appointment.

After your appointment

After you see the doctor you may be:

  • discharged back to your GP
  • given medication or sent for more tests and asked to return. We will make a return appointment for you before you go home.
  • referred to another specialist
  • referred to an elective surgery specialty.

To change or cancel your appointment

If you cannot attend your appointment, please contact the Outpatients Clinics as soon as possible we can arrange another time.

If you no longer need to see one of specialist doctors or you have been seen elsewhere, please advise us as soon as possible that you wish to cancel your appointment.

If you do not attend two appointments in a row, your GP will be contacted and your future appointments cancelled. You can get another referral if you would like another appointment made.


Outpatient Clinics - Antenatal

  • Phone numbers:

    Outpatient Clinics - Antenatal
    03 8754 3390

  • Phone number: 03 8754 6710
  • Website: Antenatal clinics
  • About:

    Call this number for:
    ·       Appointment questions
    ·       Referral questions
    ·       You want to speak to a midwife about your appointment
    ·       You want to change your appointment
    ·       You want to tell us you no longer need your appointment
    DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity services also listed on this page.

Outpatient Clinics - Medical/Surgical

  • Phone numbers:

    Outpatient Clinics - Medical/Surgical
    03 8754 6700

  • Phone number: 03 8754 6710
  • Website: Outpatient access
  • About:

    Call this number for:
    · Appointment questions
    · Referral questions
    · You want to speak to a nurse about why you are coming to see the specialist
    · You want to change your appointment
    · You want to tell us you no longer need your appointment

Last reviewed August 20, 2018.

Our clinics and services

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

Our clinics and services

Understanding the outpatient referral process

Learn more about what happens next once you have been referred to Werribee Mercy Hospital Outpatient Clinics or Mercy Hospital for Women Outpatient Clinics.

Understanding the outpatient referral process

Surgical pathways

When you are a surgical patient at Mercy Health, you will follow an elective or emergency surgical pathway.

Surgical pathways