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Mercy Mental Health and Wellbeing Services – south west metro

Mercy Mental Health and Wellbeing Services provides adult mental health services across the south west Melbourne area. These services are provided in numerous locations across a geographically-defined catchment area.

Mercy Mental Health and Wellbeing Services seeks to provide care which is focused on each individual. We aim to work together with all people, patients, residents, families and carers to support the recovery of the person experiencing mental illness.

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Overview

Public mental health services are provided through ‘catchment areas’, or ‘area mental health services’ across Victoria. Access to the different services is based on age brackets; child and adolescent services, adult services, aged services and disability services.​​

Find other mental health support services across Victoria

Our locations

Clinics and services

View all services at this location

Your health journey

Additional information

Mercy Mental Health and Wellbeing Services

Adult mental health care includes the following services across the south west Melbourne area:

Adult psychiatric care

  • Clare Moore Building, Werribee Mercy Hospital

Emergency Mental Health Services

  • Mental Health Triage
  • Emergency Mental Health Services
    • ACIS – Acute Community Intervention Services (formerly CATT) – Wyndham Clinic
    • EMHS in Emergency Departments (formerly ECATT) – Werribee Mercy Hospital
    • EMHS in Emergency Departments (formerly ECATT) – Footscray Hospital
    • WPACER – Westgate Police and Clinician Emergency Response

Post discharge support services

  • Werribee Mercy Hospital
  • Hoppers Crossing

Consultation Liaison Services

  • Consult Liaison – Werribee Mercy Hospital

Mental health community services

 

Mercy Mental Health and Wellbeing also provides the following adult mental health care services that are included in other catchment areas:

Mother Baby Unit, Werribee Mercy Hospital

 

Perinatal Mental Health, Mercy Hospital for Women

Resources

Contacts and emergency

In case of emergency, call 000

Emergency contact

Mental Health Triage

Mental Health Triage

  • Phone numbers:

    Mental Health Triage
    ​1300 657 259
    24 hours, 7 days a week

  • Website: Mercy Mental Health Triage
  • About:

    If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line
    For emergencies requiring immediate assistance, call 000.
    You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.

Other emergency contacts

Lifeline

Lifeline

  • Phone numbers:

    Lifeline
    131 114
    24 hours, 7 days a week

  • Website: lifeline.org.au
  • About:

    Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

    What happens when you call 13 11 14
    Our trained Telephone Crisis Supporters will answer your call and:

    Listen to your situation
    Provide immediate support
    Assist to clarify options and choices available to you
    Provide you with referral information for other services in your local area.
    Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.

    Please stay on the line or call back later.

    If you are in immediate danger call 000.

NURSE-ON-CALL

NURSE-ON-CALL

  • Phone numbers:

    NURSE-ON-CALL
    1300 60 60 24
    24 hours a day, 7 days a week

  • Website: NURSE-ON-CALL - health.vic
  • About:

    NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.

    If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.

    Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).

    NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

    – you or someone you’re caring for is feeling unwell
    – you are not sure if you should seek medical help
    – you’re away from home or situated a long way from medical help
    – you simply want advice or information about health services in your area.

    What happens when I call for advice?
    Step 1 – a registered nurse will answer your call and collect some basic details.

    Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

    Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

    NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.

Mercy Mental Health and Wellbeing unit contacts

Werribee Mercy Psychiatric Unit

Werribee Mercy Psychiatric Unit

Community Care Units

Community Care Units

Prevention and Recovery Centre (PARC)

Prevention and Recovery Centre (PARC)

Saltwater Community Mental Health Team

Saltwater Community Mental Health Team

Wyndham Community Mental Health Team

Wyndham Community Mental Health Team

Mother Baby Unit

Mother Baby Unit

Other places to get help

Griefline

Griefline

  • Phone numbers:

    Griefline
    (03) 9935 7400
    24 hours, 7 days a week

  • Website: griefline.org.au
  • About:

    GriefLine listens, cares and supports people experiencing loss and grief, at any stage in life.

    We manage Australia’s only dedicated loss and grief national telephone counselling service. We provide anonymous support and specialist counselling services to individuals and families. All calls are confidential and are free.

    Our volunteer counsellors undergo robust training and are professionally supported by GriefLine.

Independent Mental Health Advocacy

Independent Mental Health Advocacy

Last reviewed June 30, 2022.

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Midwife and nurse roles are available. Find out about life and work at Mercy Health and apply today!

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