Mercy Mental Health and Wellbeing TriageLocations:
- Community Care Unit
- Prevention and Recovery Care (PARC)
- Saltwater Clinic
- Werribee Mercy Psychiatric Unit located within Werribee Mercy Hospital
- Wyndham Clinic
If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line on 1300 657 259.
For emergencies requiring immediate assistance, call 000.
You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.
This service operates 24 hours a day, seven days a week. It provides a triage service for the entire Mercy Mental Health and Wellbeing program.
The triage team provides a telephone service to people between the ages of 16 to 64 years, who are experiencing mental distress or crisis. People may be in need of hospital admission, or treatment in the community as an alternative to hospital admission.
Mercy Mental Health and Wellbeing provides adult mental health services across the south west Melbourne area. These services are provided in numerous locations across a geographically-defined catchment area.
Not your catchment?
Public mental health services are provided through ‘catchment areas’, or ‘area mental health services’ across Victoria. Access to the different services is based on age brackets; child and adolescent services, adult services, aged services and disability services.
Find us at:
131-135 Synnot Street
Werribee Victoria 3030
For more information on getting here, visit Community Care Unit .
54 Burnside Street
Deer Park Victoria 3023
For more information on getting here, visit Prevention and Recovery Care (PARC) .
94 Nicholson St Mall
Footscray Victoria 3011
For more information on getting here, visit Saltwater Clinic .
Clare Moore Building
300 Princes Highway
Werribee Victoria 3030
117-129 Warringa Crescent
Hoppers Crossing Victoria 3029
For more information on getting here, visit Wyndham Clinic .
How can people get access?
The service operates 24 hours a day, seven days a week. At busy times you may need to leave a message on an answering service and a mental health clinician will return your call.
What to do before
This is a free telephone service. You do not require a referral to call. You can call to seek advice or treatment for yourself or someone you know who may need mental health care.
We have a multidisciplinary team including:
- team-registered psychiatric nurses
- social workers
- occupational therapists
For health professionals
Mental Health and Wellbeing Triage is a telephone service which operates as the single point of entry to all adult mental health services, crisis situations or for ongoing care in the community or inpatient settings. It is a 24 hour service that can be accessed by professionals, the consumer or their family.
Phone: 1300 657 259, 24 hours a day, seven days a week. Calls may be directed to an answering service at busy times. A mental health clinician will return your call as soon as possible.
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We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.