Consumer Consultant ProgramLocations:
- Community Care Unit
- Consumer Consultant Program
- Prevention and Recovery Care (PARC)
- Saltwater Clinic
- Werribee Mercy Psychiatric Unit located within Werribee Mercy Hospital
- Wyndham Clinic
The mental health program employs a person with lived experience of mental illness as a consumer consultant to work with the program and support it to be more responsive to the needs of consumers. The consumer consultant is also available to consumers to provide support and facilitate access.
Consumer consultants create a bridge between consumers, mental health professionals and management. They encourage feedback from consumers, in order to initiate positive change to services when it is needed.
Find us at:
131-135 Synnot Street
Werribee Victoria 3030
For more information on getting here, visit Community Care Unit .
For more information on getting here, visit Consumer Consultant Program .
54 Burnside Street
Deer Park Victoria 3023
For more information on getting here, visit Prevention and Recovery Care (PARC) .
94 Nicholson St Mall
Footscray Victoria 3011
For more information on getting here, visit Saltwater Clinic .
Clare Moore Building
300 Princes Highway
Werribee Victoria 3030
117-129 Warringa Crescent
Hoppers Crossing Victoria 3029
For more information on getting here, visit Wyndham Clinic .
How can people get access?
internal referral only
What to do before
The service is only available to clients involved in the service.
For health professionals
A consumer consultant is a worker who has lived experience of a mental illness. They provide consultation regarding consumer issues and needs across the Mercy Mental Health Service. Consumer consultants encourage consumer participation and links with consumer organisations. The consumer consultant participates in program leadership, consumer advisory and planning meetings to provide a consumer voice to service operations and planning. The consumer consultant is available to meet with consumers to provide support and to facilitate access.
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We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.