Understanding the triage process in ED

Locations:

Triage processes are used in hospitals to ensure that everyone visiting the Emergency Department receives the right care at the right time, based on the urgency of your condition.

On arrival to the emergency department (ED) you will be assessed by an experienced triage nurse who will assign you to a category depending on the clinical urgency of your condition. All patients go through this triage process, even when you arrive by ambulance. Arriving by ambulance does not mean you will have priority.

Serious health problems will be seen first. All patients are seen by the triage nurse and assigned priority related to how unwell they are. Waiting times can be long due to high demand.

When talking to the triage nurse, be sure to include all relevant information, including test results and referral letters. Some treatments can be commenced in the waiting room, including blood tests, X-rays and pain relief.

Let the triage nurse know if you require an interpreter.

You are required not to eat or drink while waiting, unless you have discussed this with the triage nurse first. Your condition can be reassessed if it gets worse or changes while you are waiting.

Last reviewed October 23, 2017.

Outpatient Clinics building

Werribee Mercy Hospital offers specialist services across Allied Health, Medical, Surgical, Women's and Children's health care. A large number of the specialist services are located within the Outpatient Clinics building, next to the multi-level car park.

Outpatient Clinics building

Intensive Care Unit (ICU)

The Werribee Mercy Hospital Intensive Care Unit (ICU) cares for patients who need close monitoring after complex surgery, through to patients with life-threatening conditions.

Intensive Care Unit (ICU)

Mother Baby Unit

The Mother Baby Unit at Werribee Mercy Hospital is a mental health inpatient unit. We care for mothers and babies with mental health conditions from birth up until your baby is one year old.

Mother Baby Unit