The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages, and for all conditions.
The Emergency Department is open 24 hours a day, seven days a week. It is staffed by specialist emergency nurses and specialist emergency doctors who treat people of all ages, for all conditions.
At the Emergency Department we see and treat all urgent conditions. For non-urgent conditions, there are general practitioners (GPs) located near the hospital who are available until late in the evening. If you are unsure about your condition, or you are concerned about a family member, come to the Emergency Department.
You do not need a referral to attend the Emergency Department. However, if you have seen a GP and they have referred you to the Emergency Department, please bring the referral letter and any tests or x-rays you have completed. If you require specialist treatment, you may be referred to another health specialist to ensure you receive the right care.
Find us at:
300 Princes Highway
Werribee Victoria 3030
We are located between the new intensive care building and the new mental health building.
On-site signage and indicators
Look for the There is a large Emergency Department entrance sign visible from Princes Highway. signs on-site.
How can people get access?
You can access the Emergency Department via Princes Highway. Car parking in front of the Emergency Department is a 15-minute drop-off zone only.
During the day, you can access the Emergency Department via the main hospital entrance. After hours, you can access the Emergency Department via the Princes Highway entrance.
The Emergency Department operates 24 hours a day, seven days a week.
What to do before
The Emergency Department does not operate on an appointment system. Patients are seen according to the severity of their complaint. This process is called ‘triage’.
What to bring
Please bring your Medicare card.
What to expect on the day
Please be aware that patients with serious health problems will be seen first. On arrival at the Emergency Department, you will be assessed by an experienced triage nurse who will assign you to a category depending on the clinical urgency of your condition. This process is called ‘triage’. Please note: waiting times can increase depending on how busy the department is.
In the Emergency Department, you may be supported by:
- specialist emergency doctors
- specialist emergency nurses
- clerical staff
- patient service assistants
- Emergency Department care coordinators including nurses, physiotherapists, and a drug and alcohol service.
What questions should you ask
You may like to ask about alternative medical centres if your condition is not urgent. You can find a list of local GPs and pharmacies at triage.
After your experience at the Emergency Department, a discharge letter can be sent to your local doctor advising them of your presentation to the Emergency Department and any treatment you have required.
After your experience, you will usually be followed up by the local GP.
Opportunities to be involved in research
There are opportunities to be involved in research.
Who to call if you have concerns afterwards
NURSE-ON-CALL: 1300 60 60 24
For health professionals
The Emergency Department treats people of all ages, presenting with all conditions. It is open 24 hours a day, seven days a week. The department is staffed by specialist emergency doctors and nurses. Local general practitioners (GPs) sometimes refer to the Emergency Department. This can be done via a phone call to the admitting officer or by referral letter or self-referrals.
Emergency Departments are governed by Key Performance Indicators set by the Department of Health and Human Services. More information on these indicators can be accessed on the Department of Health and Human Services website.
What/when you should refer to us
Referrals to the Emergency Department include:
- general practitioner (GP) referrals
- mental health clinical referrals
- police referrals.
What/when you should not refer to us
The Emergency Department is available to everyone. Any non-urgent conditions should be seen by a GP.
Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030
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