Primary Care Liaison Unit

At Mercy Health, the Primary Care Liaison team helps GPs to navigate services at our two hospitals: Mercy Hospital for Women and Werribee Mercy Hospital. The team works to improve communication between the hospitals and primary care.

The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:

promote sustainable collaboration and partnerships between services
improve the quality of healthcare
optimise resource use and the efficiency of care across multiple providers

Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms. Our HealthLink webpage has more information about HealthLink SmartForms eReferrals, including tips and FAQs.

More information about referring your patient, please follow this link to Refer a patient.

For any other queries please contact primarycare@mercy.com.au.

Service Directory

To improve primary care access to our hospital, we have created a directory with contact information per specialty for quick access for health professionals. Please note that email addresses are not secure and should not be used for patient-identifiable information.

Mercy Hospital for Woman

Emergency – 2nd on Reg	URGENT MEDICAL ADVISE 24/7	03 8458 4444 (option 0)
Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)	Available 24/7	1300 137 650	Please call this number for Emergency referrals to the Neonatal Intensive Care Unit and Special Care Unit at Mercy Hospital for Women. Contact details for Piper are for health professionals only.
Switchboard	Available 24/7	03 8458 4444 (option 0)
Freedom of Information Service	Monday – Friday, 9am – 5pm	03 8458 4169	mercyfoi@mercy.com.au
For other departments, visit our Referral Contact detail page

Werribee Mercy Hospital (opens in new window)

Emergency – Consultant or senior doctor in charge	URGENT MEDICAL ADVISE 24/7	03 8754 3318	Fax referrals to: 03 8754 3363
Switchboard	Available 24/7	03 8754 3000
Freedom of Information Service	Monday – Friday, 9am – 5pm	03 8754 3600	mercyfoi@mercy.com.au
For other departments, visit our Referral Contact detail page

Mercy Mental Health (opens in new window)

Mental Health Triage line

Available 24/7

1300 657 259

Mercy Palliative Care (opens in new window)

Reception	Available 24/7	1300 369 019
Gabrielle Jennings Centre		03 8754 3731	Fax: 03 8754 3735

Mercy Health Albury

Reception		02 6042 1400	Fax: 02 6021 4378
For other departments, visit our Referral Contact detail page

Mercy Care Centre Young

Reception	Available 24/7	02 6382 8444	Fax: 02 6382 8400
For other departments, visit our Referral Contact detail page

Service Directory

To improve primary care access into our hospital we have created a directory with contact information per speciality for quick access for health professionals. Please note that email addresses are not secure and not to be used for patient identifiable information.

Werribee Mercy Hospital referral contact details

Outpatient clinics

Phone numbers:

Medical/surgical
03 8754 6700
Phone numbers:

Antenatal
03 8754 3390
Phone number: 03 8754 6710
Website: Understanding the outpatient referral process (opens in new window)

Maternity

Phone numbers:

Maternity
03 8754 3370
Phone numbers:

Maternity emergency enquiries
03 8754 3400
Phone number: 03 8754 6710

Medical Day Stay

Phone numbers:

Medical Day Stay
03 8754 3530
Phone number: 03 8754 3535

Emergency

Phone numbers:

Emergency
03 8754 3302

Palliative Care

Phone numbers:

Palliative Care
1300 369 019
Phone number: 03 9364 9198

Health Independence Program

Phone numbers:

Health Independence Program
03 8754 3800
Phone number: 03 8754 3281

Mercy Mental Health

Phone numbers:

Mercy Mental Health
1300 657 259
You must talk to us on the phone before faxing us your referral.

Mercy Hospital for Women referral contact details

Emergency

Phone numbers:

Emergency
03 8458 4001

Urogynaecology

Phone numbers:

Urogynaecology
03 8458 4500
Phone number: 03 8458 4878

Gynaecology

Phone numbers:

Gynaecology
03 8458 4111
Phone number: 03 8458 4205

Maternity

Phone numbers:

Maternity
03 8458 4203
Phone number: 03 8458 4205

Early Pregnancy Assessment

Phone numbers:

Early Pregnancy Assessment
03 8458 4439
Phone number: 03 8458 4205

Medical Imaging

Phone numbers:

Medical Imaging
03 8458 4300
Phone number: 03 8458 4241

Genetics

Phone numbers:

Genetics
03 8458 4346
Phone number: 03 8458 4254

Perinatal Medicine

Phone numbers:

Perinatal Medicine
03 8458 4248
Phone number: 03 8458 4504

Gynaecological Oncology

Phone numbers:

Gynaecological Oncology
03 8458 4860
9am – 5pm, Monday to Friday
Phone number: 03 8458 4878
Email address: oncology@mercy.com.au

Perineal clinic

Phone numbers:

Perineal Clinic
03 8458 4500
Phone number: 03 8458 4205
Address:
Level 6
163 Studley Road
Heidelberg Victoria 3084

Get directions (opens in new window)

Colposcopy/Dysplasia

Phone numbers:

Colposcopy/Dysplasia
03 8458 4860
Phone number: 03 8458 4878

Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)

Phone numbers:

Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)
1300 137 650
Please call this number for Emergency referrals to the Neonatal Intensive Care Unit and Special Care Unit at Mercy Hospital for Women.
About:
Contact details for Piper are for health professionals only.

Provide Feedback

Feedback Form for Health Professionals

Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.

Feedback Form

GP Education

Mercy Health is committed to providing ongoing education for general practice that promotes and supports quality healthcare in the community. Education sessions held by Mercy Hospital for Women and Werribee Mercy Hospital will qualify for continuing professional development points.

Please visit our website to view all upcoming and recorded education sessions (opens in new window).

Looking for some particular education? Please fill out our feedback form (opens in new window) to inform us.

A female doctor stands next to a seated patient and takes her blood pressure

Refer a patient

Mercy Health strongly encourages electronic eReferrals via HealthLink SmartForms. We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.

Shared maternity care affiliates

To participate in shared maternity care as a health professional, GPs must be registered with Mercy Hospital for Women as credentialed antenatal care providers. Learn how to become a Shared Maternity Care Affiliate.

Public Fertility Care Service

Mercy Hospital for Women is proud to be part of Victoria’s world-class Public Fertility Care Service, which provides access to comprehensive fertility treatment, including genetic counselling, fertility preservation, and fertility assessment and treatment.

Accessing your patient's information

Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.

Learn more

My Health Record

Mercy Health advocates for better communications between healthcare providers. Mercy Health will upload inpatient electronic discharge summaries, pathology and radiology imaging results and specialist clinic letters to a patient’s My Health Record (where one exists).

Learn more

Advance care planning with your patient

Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.

Learn more

Statewide Referral Criteria

The Statewide Referral Criteria are developed by the Department of Health and guide referring clinicians on which patients will be seen in adult public specialist clinics and what investigations are required to support triage.

HealthPathways

HealthPathways offers primary care clinicians locally agreed-upon information to help them make the right decisions with patients at the point of care. HealthPathways is designed and written for use during a primary care consultation. Each pathway provides clear and concise guidance for assessing and managing a patient with a particular symptom or condition in primary care. Pathways also include referral information.

National Health Services Directory (NHSD)

Changed practise? Please ensure you update your details via Provider Connect Australia or via the National Health Service Directory (NHSD).

Contacts

Contact the team

Primary Care Liaison Team

Email address: primarycare@mercy.com.au
Website: health-services.mercyhealth.com.au/health-professionals/primary-care-liaison-unit (opens in new window)
About:
The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing.

Manager Primary Care Liaison Unit Mercy Health Primary Care Liaison Unit Caitlin Shaw
9am–5pm, Tuesday–Thursday cshaw@mercy.com.au

Email address: cshaw@mercy.com.au
Address:
Mercy Hospital for Women
163 Studley Road
Heidelberg Victoria 3084

Get directions (opens in new window)

Primary Care Liaison Officer Mercy Health Primary Care Liaison Unit Sharon Tijssen
8:30am–4:40pm, Mon–Tues, Thurs-Fri STijssen@mercy.com.au

Email address: STijssen@mercy.com.au
Address:
Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030

Get directions (opens in new window)

Additional information for health professionals

Mercy Health referral guidelines The Statewide Referral Criteria guide referring clinicians about which patients will be seen in public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria. Current referral guidelines

Website: Current referral guidelines (opens in new window)
About:
The Statewide Referral Criteria guide referring clinicians about which patients will be seen in public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne HealthPathways Melbourne is a free, web-based portal with relevant and evidence-based information on the assessment and management of common clinical conditions including referral guidance. Please email HealthPathways to confirm your username and password. HealthPathways Melbourne

Email address: info@healthpathwaysmelbourne.org.au
Website: HealthPathways Melbourne (opens in new window)
About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

Referrals that do not meet the required clinical information and investigations will not be accepted.

HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

Email HealthPathways to request access or if you need to confirm your username and password.

Human Services Directory Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory. Human Services Directory

Website: Human Services Directory (opens in new window)
About:
Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.

Additional information for patients

Mercy Hospital for Women shared care affiliates

Website: Mercy Hospital for Women shared care affiliates (opens in new window)
About:
Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Werribee Mercy Hospital shared care affiliates

Website: Werribee Mercy Hospital shared care affiliates (opens in new window)
About:
Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Health Direct Make sure you understand the role of your GP. Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information. It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease. Health Direct - The Role of a GP

Website: Health Direct - The Role of a GP (opens in new window)
About:
Make sure you understand the role of your GP.

Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.

It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.

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