Referral instructions and templates

How to refer to Mercy Health

We accept GP and specialist referrals for all Specialist Clinics. Referrals are triaged based on clinical need.

HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

Referrals that do not meet the required clinical information and investigations will not be accepted.

HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

Email HealthPathways to request access or if you need to confirm your username and password.

File importing instructions

Medical Director

  1. DO NOT OPEN IN WORD.
  2. Right click on the link and then select ‘save as’ or ‘save target as’ and then save the file to a location where you can later retrieve it (e.g.​ Desktop or My documents).
  3. Open ‘Medical Director’ and then ‘LetterWriter’.
  4. Select ‘file menu’ >’modify template’ > ‘blank template’.
  5. Select ‘file’ >’import’ and then select downloaded file.

Best practice

  1. DO NOT OPEN IN WORD.
  2. Right click on the link and then select ‘save as’ or ‘save target as’ and then save the file to a location where you can later retrieve it (e.g.​ Desktop or My documents.
  3. Open a new letter and select from the ‘templates’ menu ‘import templates’. Locate downloaded file and open.
  4. From ‘file’ menu select ‘save as’, type in a template​ name and click on save.

ZedMed

  1. DO NOT OPEN IN WORD.
  2. Right click on the link and then select ‘save as’ or ‘save target as’ and then save the file to a location where you can later retrieve it (e.g.​ Desktop or My documents).
  3. Select ‘tools’ > ‘clinical WP setup’ > ‘WP templates’.
  4. Select ‘file’ > ‘import template’​.
  5. Go back to the original file location, highlight the file and then click ‘open’.​
  6. Enter the template name into the Description field. Click on OK.

Referral forms & templates

Please delete old versions of the Mercy Health referral forms from your software and desktop and discard any old paper versions and replace them with the relevant forms below.

Read the eReferral Template instructions from the North West Melbourne PHN or the file importing instructions below before downloading the forms which are marked with an asterisk*.

Werribee Mercy Hospital

Outpatients

Palliative care S.M.A.R.T. clinic supplement

Maternity

Medical Day Stay Waitlist

Health Independence Program

Mercy Hospital for Women

Maternity

Outpatients

Mercy Palliative Care

Contacts

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Last reviewed October 16, 2019.

Referral contact details

A quick listing page for our most commonly used referral contact details. To refer a patient, please complete a referral and fax to the relevant area, service or specialist clinic.

Referral contact details

Minimum referral requirements

The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.

Minimum referral requirements

MBS funded clinics (Medicare Benefits Schedule)

Learn more about Medicare Benefits Schedule (MBS) clinics offered at Werribee Mercy Hospital and Mercy Hospital for Women and the referring requirements for these clinics.

MBS funded clinics (Medicare Benefits Schedule)