HealthLink, eReferral Information

Locations:
We accept GP and specialist referrals for all Specialist Clinics. Referrals are triaged against clinical information and investigations utilising HealthPathways and Statewide Referral Criteria. Referrals that do not meet the required clinical information and investigations will not be accepted.

 

Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms.

HealthLink eReferrals allow GPs to submit pre-populated digital referrals directly to our specialist clinics at Mercy Hospital for Women and Werribee Mercy Hospital. It is free to use and integrated into GP practices software (Best Practice, Genie, Medical Director and MedTech Evolution).

HealthLink referrals allow for attachments such as pathology and radiology results, clinical images and appropriate PDF documents to be securely uploaded directly from GP practice software.

Practices without conformant software can register for a ‘free’ HealthLink Portal licence by completing the online registration form and notate in the Comments/Message field that you would like to use the SmartForms and select the two checkboxes

  • Receive Electronic Correspondence
  • SmartForm eReferrals

Once HealthLink receives your completed registration application this will be processed and portal details will be forwarded to you.

eReferral Support Contact Information:

You’ll find the HealthLink Quick Start Guide here

Please download the latest HealthLink FAQ here

Still have questions?

For issues with HealthLink SmartForms or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net

GPs within the Eastern Melbourne Primary Health Network interested in enabling HealthLink eReferrals, please contact digitalhealth@emphn.org.au or if urgent (03) 9046 0354.

GPs within the North Western Melbourne Primary Health Network interested in enabling HealthLink eReferrals, please contact HealthLink via phone: (03) 9347 1188 or email to primarycare@nwmphn.org.au

Resources

Mercy Health referral guidelines

  • Website: Current referral guidelines
  • About:

    View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Healthlink SmartForm eReferrals

  • Website: au.healthlink.net/support
  • About:

    HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).

    Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).

    Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.

     

    eReferral Support Contact Information

    • For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact digitalhealth@emphn.org.auor if urgent (03) 9046 0300.
    • For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email request@healthlink.net
    • For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.

Statewide Referral Criteria for Specialist Clinics - Victoria

  • Website: Statewide Referral Criteria
  • About:

    The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

The Managing referrals to non-admitted specialist services in Victorian public health services policy

  • Website: Access policy
  • About:

    The Managing referrals to non-admitted specialist services in Victorian public health services policy outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

Last reviewed June 18, 2024.

Referral instructions and templates

Specialist clinic referrals are encouraged to be send via HealthLink. Find the appropriate referral forms and information for all clinics here.

Referral instructions and templates

Referral contact details

A quick listing page for our most commonly used referral contact details. To refer a patient, please complete an eReferral via HealthLink SmartForms or alternatively send a fax to the relevant area, service or specialist clinic.

Referral contact details

Minimum referral requirements

The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.

Minimum referral requirements