Referrer responsibilities

The Non-admitted Specialist Services Access Policy requires Health professionals to communicate effectively to optimise patient care.

Referring clinicians are responsible for:

  • considering options available to the patient in the community setting and informing the patient of current treatment options so that the patient can participate in decision making about their future care and treatments.
  • ensuring that referrals to health services for non-admitted specialist services are made with the patient’s agreement, recognise the content of any advance care directive and include that the patient has agreed that their personal and health information can be shared with the health service.
  • complying with statewide or local referral criteria and providing complete and accurate information (minimum referral content required) to streamline the referral process and patient access.
  • continuing to monitor the patient’s condition and notifying the health service if there is a change in the patient’s condition that could impact on the urgency of treatment or the care required.

Clinical Communication

As part of the clinical handover, referring clinicians should indicate one of the following as the reason for the referral request:

  • requesting services to establish a diagnosis, provide clinical assessment or inform a treatment plan
  • requesting partnership care between the patient, GP and the health service (such as patients with chronic or progressive conditions that require ongoing specialist advice, or services to improve and optimise people’s function and participation in activities of daily living)
  • requesting specific tests or investigations that cannot be ordered, accessed or interpreted through the primary care system
  • requesting treatments or an intervention.

Conversely, Mercy Health Professionals aim to provide timely and effective clinical handover as required throughout the patient’s journey, and at completion of the episode of care.

 

 

Resources

HealthPathways Melbourne

  • Email address: info@healthpathwaysmelbourne.org.au
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne is a free, web-based portal with relevant and evidence-based information on the assessment and management of common clinical conditions including referral guidance.

    Please refer to HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).​

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    Please email HealthPathways if you need to confirm your username and password.

Statewide Referral Criteria for Specialist Clinics - Victoria

  • Website: Statewide Referral Criteria
  • About:

    The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

The Specialist clinics in Victorian public hospitals: Access policy

  • Website: Access policy
  • About:

    The Specialist clinics in Victorian public hospitals: Access policy, outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

Last reviewed October 30, 2019.

Referral instructions and templates

To assist with appropriate referral triage and management, please use the Mercy Health referral templates including all required information. Referrals using your own template are also accepted providing that it includes all information required to triage.

Referral instructions and templates

Referral contact details

A quick listing page for our most commonly used referral contact details. To refer a patient, please complete a referral and fax to the relevant area, service or specialist clinic.

Referral contact details

Minimum referral requirements

The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.

Minimum referral requirements