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Primary Care Liaison Unit

Primary Care Liaison

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At Mercy Health, the Primary Care Liaison team helps GPs to navigate services at our two hospitals: Mercy Hospital for Women and Werribee Mercy Hospital. The team works to improve communication between the hospitals and primary care.

 

The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:

  • promote sustainable collaboration and partnerships between services
  • improve the quality of health care
  • optimise resource use and the efficiency of care across multiple providers

Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms eReferrals. More information about HealthLink SmartForms eReferrals, including tips and FAQ’s are to be found on our HealthLink webpage.

More information about referring your patient, please follow this link to Refer a patient.

For any other queries please contact [email protected].

Service Directory

To improve primary care access into our hospital we have created a directory with contact information per speciality for quick access for health professionals. Please note that email addresses are not secure and not to be used for patient identifiable information.

Werribee Mercy Hospital referral contact details

Outpatient clinics

Outpatient clinics

Maternity

Maternity

  • Phone numbers:

    Maternity
    03 8754 3370

  • Phone numbers:

    Maternity emergency enquiries
    03 8754 3400

  • Phone number: 03 8754 6710
Medical Day Stay

Medical Day Stay

  • Phone numbers:

    Medical Day Stay
    03 8754 3530

  • Phone number: 03 8754 3535
Emergency

Emergency

Palliative Care

Palliative Care

  • Phone numbers:

    Palliative Care
    1300 369 019

  • Phone number: 03 9364 9198
Health Independence Program

Health Independence Program

  • Phone numbers:

    Health Independence Program
    03 8754 3800

  • Phone number: 03 8754 3281
Mercy Mental Health

Mercy Mental Health

  • Phone numbers:

    Mercy Mental Health
    1300 657 259
    You must talk to us on the phone before faxing us your referral.

Mercy Hospital for Women referral contact details

Emergency

Emergency

Urogynaecology

Urogynaecology

  • Phone numbers:

    Urogynaecology
    03 8458 4500

  • Phone number: 03 8458 4878
Gynaecology

Gynaecology

  • Phone numbers:

    Gynaecology
    03 8458 4111

  • Phone number: 03 8458 4205
Maternity

Maternity

  • Phone numbers:

    Maternity
    03 8458 4203

  • Phone number: 03 8458 4205
Early Pregnancy Assessment

Early Pregnancy Assessment

  • Phone numbers:

    Early Pregnancy Assessment
    03 8458 4439

  • Phone number: 03 8458 4205
Medical Imaging

Medical Imaging

  • Phone numbers:

    Medical Imaging
    03 8458 4300

  • Phone number: 03 8458 4241
Genetics

Genetics

  • Phone numbers:

    Genetics
    03 8458 4346

  • Phone number: 03 8458 4254
Perinatal Medicine

Perinatal Medicine

  • Phone numbers:

    Perinatal Medicine
    03 8458 4248

  • Phone number: 03 8458 4504
Gynaecological Oncology

Gynaecological Oncology

Perineal clinic

Perineal clinic

  • Phone numbers:

    Perineal Clinic
    03 8458 4500

  • Phone number: 03 8458 4205
  • Address:
    Level 6
    163 Studley Road
    Heidelberg Victoria 3084

    Get directions

Colposcopy/Dysplasia

Colposcopy/Dysplasia

  • Phone numbers:

    Colposcopy/Dysplasia
    03 8458 4860

  • Phone number: 03 8458 4878
Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)

Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)

  • Phone numbers:

    Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)
    1300 137 650
    Please call this number for Emergency referrals to the Neonatal Intensive Care Unit and Special Care Unit at Mercy Hospital for Women.

  • About:

    Contact details for Piper are for health professionals only.

 

Provide Feedback

Feedback Form for Health Professionals

Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.

Feedback Form

GP Education

Mercy Health is committed to providing ongoing education for general practice that promotes and supports quality healthcare in the community. Education sessions held by Mercy Hospital for Women and Werribee Mercy Hospital will qualify for continuing professional development points.

Recently Provided Webinars;

  • Mental Health – Informed Consent, Psychopharmacology and Pregnancy
  • Gynaecology – Menopause & Heavy Menstrual Bleeding
  • Gynaecology – Pelvic Pain and Ovarian Cysts
  • Genetics – Reproductive Carrier Screening

Would you like some particular education? Please fill out our feedback form to inform us.

A female doctor stands next to a seated patient and takes her blood pressure

Refer a patient

Mercy Health is now accepting electronic referrals via HealthLink. We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.

Refer a patient

Shared maternity care affiliates

To participate in shared maternity care as a health professional, GPs or community health centre midwives must be registered with Mercy Hospital for Women or Werribee Mercy Hospital as an credentialed antenatal care provider. Learn how to become a Shared Maternity Care Affiliate.

Shared maternity care affiliates
MHW pregnant woman

Public Fertility Care Service

Mercy Hospital for Women is proud to be part of Victoria’s world class Public Fertility Care Service provides access to comprehensive fertility treatment including genetic counselling, fertility preservation, and fertility assessment and treatment.

Public Fertility Care Service

Accessing your patient's information

Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.

Learn more

My Health Record

Mercy Health advocates for better communications between healthcare providers. Mercy Health will upload inpatient electronic discharge summaries, pathology and radiology imaging results and specialist clinic letters to a patient’s My Health Record (where one exists).

Learn more

Advance care planning with your patient

Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.

Learn more

Statewide Referral Criteria

The Statewide Referral Criteria provide guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. The Primary Care Liaison Unit is leading this important piece of work for Mercy Health as part of the Victorian Government Specialist Clinics Reform, so please contact us if you have any queries specific to Mercy Health specialist clinics.

Statewide Referral Criteria

HealthPathways

HealthPathways empowers clinicians with locally agreed information to make the best decisions, together with patients, at the point of care. Each pathway is evidence-informed, reflects local reality, and aims to preserve clinical autonomy and patient choice. HealthPathways serves to reduce unwarranted variation, and accelerate evidence into practice to ensure better and safer care. HealthPathways is...
HealthPathways

National Health Services Directory (NHSD)

Are you a GP and moved to a new clinic? Do you have new GPs commencing at your clinic? Is your GP moving on to another clinic? Along with other hospitals, Mercy Health receives all GP practice details from the National Health Services Directory (NHSD) database. To update your details on the NHSD, please complete...
National Health Services Directory (NHSD)

Contacts

Contact the team

Primary Care Liaison Team

Primary Care Liaison Team

Manager Primary Care Liaison Unit

Manager Primary Care Liaison Unit

Primary Care Liaison Officer

Primary Care Liaison Officer

Additional information for health professionsals

Mercy Health referral guidelines

Mercy Health referral guidelines

  • Website: Current referral guidelines
  • About:

    View current Mercy Health referral guidelines here and please note that these will be changing soon. The statewide referral criteria provides guidance to referring clinicians about which patients will be seen in adult public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne

HealthPathways Melbourne

  • Email address: [email protected]
  • Website: HealthPathways Melbourne
  • About:

    HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

    Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

    Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

    Referrals that do not meet the required clinical information and investigations will not be accepted.

    HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

    Email HealthPathways to request access or if you need to confirm your username and password.

Human Services Directory

Human Services Directory

  • Website: Human Services Directory
  • About:

    Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.

Additional information for patients

Mercy Hospital for Women shared care affiliates

Mercy Hospital for Women shared care affiliates

  • Website: Mercy Hospital for Women shared care affiliates
  • About:

    Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Werribee Mercy Hospital shared care affiliates

Werribee Mercy Hospital shared care affiliates

  • Website: Werribee Mercy Hospital shared care affiliates
  • About:

    Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.

Health Direct

Health Direct

  • Website: Health Direct - The Role of a GP
  • About:

    Make sure you understand the role of your GP.

    Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.

    It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.