Primary Care Liaison Unit
Primary Care Liaison
Quarterly Newsletter
Stay informed by subscribing to receive quarterly updates.
The Primary Care Liaison Unit promotes an integrated, person-centred healthcare system by improving access to services, promoting continuity of care across health services and building strong working relationships that:
- promote sustainable collaboration and partnerships between services
- improve the quality of healthcare
- optimise resource use and the efficiency of care across multiple providers
Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms. Our HealthLink webpage has more information about HealthLink SmartForms eReferrals, including tips and FAQs.
More information about referring your patient, please follow this link to Refer a patient.
For any other queries please contact [email protected].
Service Directory
To improve primary care access to our hospital, we have created a directory with contact information per specialty for quick access for health professionals. Please note that email addresses are not secure and should not be used for patient-identifiable information.
Mercy Hospital for Woman
| Emergency – 2nd on Reg | URGENT MEDICAL ADVISE 24/7 | 03 8458 4444 (option 0) | |
| Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER) | Available 24/7 | 1300 137 650 |
|
| Switchboard | Available 24/7 | 03 8458 4444 (option 0) | |
| Freedom of Information Service | Monday – Friday, 9am – 5pm | 03 8458 4169
|
[email protected]
|
| For other departments, visit our Referral Contact detail page | |||
Werribee Mercy Hospital
| Emergency – Consultant or senior doctor in charge | URGENT MEDICAL ADVISE 24/7 | 03 8754 3318 | Fax referrals to: 03 8754 3363 |
| Switchboard | Available 24/7 | 03 8754 3000 | |
| Freedom of Information Service | Monday – Friday, 9am – 5pm | 03 8754 3600 | [email protected]
|
| For other departments, visit our Referral Contact detail page | |||
Mercy Mental Health
| Mental Health Triage line | Available 24/7 | 1300 657 259 |
Mercy Palliative Care
| Reception | Available 24/7 | 1300 369 019 | |
| Gabrielle Jennings Centre | 03 8754 3731 | Fax: 03 8754 3735 |
Mercy Health Albury
| Reception | 02 6042 1400 | Fax: 02 6021 4378 | |
| For other departments, visit our Referral Contact detail page | |||
Mercy Care Centre Young
| Reception | Available 24/7 | 02 6382 8444 | Fax: 02 6382 8400 |
| For other departments, visit our Referral Contact detail page | |||
Provide Feedback
Feedback Form for Health Professionals
Mercy Health values feedback from those we work with, including General Practitioners, Nurses and Allied Health Professionals about their experience with our services, our employees and the care we provide to their patients. It is very important for us to understand both what we do well and where we can improve.
GP Education
Mercy Health is committed to providing ongoing education for general practice that promotes and supports quality healthcare in the community. Education sessions held by Mercy Hospital for Women and Werribee Mercy Hospital will qualify for continuing professional development points.
Please visit our website to view all upcoming and recorded education sessions.
Looking for some particular education? Please fill out our feedback form to inform us.
Refer a patient
Mercy Health strongly encourages electronic eReferrals via HealthLink SmartForms. We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.
Shared maternity care affiliates
To participate in shared maternity care as a health professional, GPs must be registered with Mercy Hospital for Women as credentialed antenatal care providers. Learn how to become a Shared Maternity Care Affiliate.
Public Fertility Care Service
Mercy Hospital for Women is proud to be part of Victoria’s world-class Public Fertility Care Service, which provides access to comprehensive fertility treatment, including genetic counselling, fertility preservation, and fertility assessment and treatment.
Accessing your patient's information
Freedom of Information (FOI) provides advice on information for the release of patient information for health services in accordance with the Health Records Act 2001 and the Health Services Act 1988.
My Health Record
Mercy Health advocates for better communications between healthcare providers. Mercy Health will upload inpatient electronic discharge summaries, pathology and radiology imaging results and specialist clinic letters to a patient’s My Health Record (where one exists).
Advance care planning with your patient
Advance care planning can help patients receive the treatment of their choice in the future. It also helps their family and doctors to understand what they want and what is important to them.
Statewide Referral Criteria
The Statewide Referral Criteria are developed by the Department of Health and guide referring clinicians on which patients will be seen in adult public specialist clinics and what investigations are required to support triage.
HealthPathways
HealthPathways offers primary care clinicians locally agreed-upon information to help them make the right decisions with patients at the point of care. HealthPathways is designed and written for use during a primary care consultation. Each pathway provides clear and concise guidance for assessing and managing a patient with a particular symptom or condition in primary care. Pathways also include referral information.
National Health Services Directory (NHSD)
Changed practise? Please ensure you update your details via Provider Connect Australia or via the National Health Service Directory (NHSD).
Contacts
Contact the team
Primary Care Liaison Team
- Email address: [email protected]
- Website: health-services.mercyhealth.com.au/health-professionals/primary-care-liaison-unit
-
About:
The team is available on a part time basis to assist general practice with navigating hospital services and accessing GP education and credentialing.
Manager Primary Care Liaison Unit
- Email address: [email protected]
-
Address:
Mercy Hospital for Women
163 Studley Road
Heidelberg Victoria 3084
Primary Care Liaison Officer
- Email address: [email protected]
-
Address:
Werribee Mercy Hospital
300 Princes Highway
Werribee Victoria 3030
Additional information for health professionals
Mercy Health referral guidelines
- Website: Current referral guidelines
-
About:
The Statewide Referral Criteria guide referring clinicians about which patients will be seen in public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.
HealthPathways Melbourne
- Email address: [email protected]
- Website: HealthPathways Melbourne
-
About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.
Email HealthPathways to request access or if you need to confirm your username and password.
Human Services Directory
- Website: Human Services Directory
-
About:
Our patient management systems interface with the Human Services Directory to ensure we have the correct GP and practice details in our software. Please keep your details up to date with the Human Services Directory.
Additional information for patients
Mercy Hospital for Women shared care affiliates
- Website: Mercy Hospital for Women shared care affiliates
-
About:
Learn more about shared maternity care and find a list of Mercy Hospital for Women shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
Werribee Mercy Hospital shared care affiliates
- Website: Werribee Mercy Hospital shared care affiliates
-
About:
Learn more about shared maternity care and find a list of Werribee Mercy Hospital shared care affiliates. Shared Maternity Care for women with an uncomplicated pregnancy (sometimes referred to as ‘normal risk’), who prefer to see their GP for most of their pregnancy care.
Health Direct
- Website: Health Direct - The Role of a GP
-
About:
Make sure you understand the role of your GP.
Please tell us who your GP is when you come to the hospital. You will be asked about your GP details at every hospital visit so we can make sure we have the right information.
It’s a good idea to have a regular GP or regular medical practice. Your GP will give you the care best suited to your personal needs. They treat the person, not just the disease.