Your health journey
Throughout your experience at Mercy Hospital for Women, you may visit different areas of the hospital depending on the care you require. Every health journey is different and we strive to tailor care to your personal needs. However, some experiences at the hospital follow a standard pathway. Find out more about what your experience at the hospital may be like.
Clinics and services
Mercy Hospital for Women cares for public and private patients across maternity, neonatology and paediatrics, perioperative, gynaecology, and women’s health.
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Getting here
Mercy Hospital for Women163 Studley Road
Heidelberg Victoria 3084
The hospital is located near the corner of Burgundy Street and Studley Road, Heidelberg. Heidelberg Railway Station is located on Studley Road, 100m from the hospital.
The entrance to the Emergency Department is located on Burgundy Street.
Parking availability
Car parking is available on site and is shared between Mercy Hospital for Women and Austin Hospital.
If you are attending for day surgery or chemotherapy, pick-up and drop-off points are located on level B2 of the car park, next to the Mercy Hospital for Women lifts.
There is accessible car parking available on site for people who hold a disability parking permit. Designated accessible car parks are located on level B3 of the car park. Access to B3 is via Studley Road.
Car park pay stations are located on Level 1 in the main hospital foyer and also on car park levels B1 and B3. Car parking costs are displayed at the entrances to the car park and vary depending on the length of your visit to the hospital. A maximum daily rate applies.
Austin Health manages the car parking rates please visit their website for details.
Austin Hospital - transport and parking
- Website: Austin Hospital parking
-
About:
For details on hourly rates and car park concessions
Taxis
Taxis can be accessed on Studley Road, near the main car park entrance.
Visitor information
Open hours
The Emergency Department (ED) is open 24-hours a day, seven days a week. The entrance is located on Burgundy Street.
General visiting hours
Please refer to the coronavirus alert for up-to-date information about visiting hours.
On site shops and cafes
Mercy Hospital for Women shares a number of facilities with the Austin Hospital. There is a café, a gift shop and florist on Level 1 in the main foyer.
There is free public WiFi available on site.
Additional support services available
Free Wi-Fi
Keeping you connected during your visit to Mercy Hospital for Women.
How to connect
- Select ‘MercyPublic’ from the wi-fi networks
listed on your device. - Our Acceptable Use Policy will appear on your
screen. If you agree to the terms and
conditions, select ‘Accept’. - Your device should now be connected to the
internet.
Contacts and emergency
In case of emergency, call 000
Emergency contacts at this hospital
Emergency Department
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Phone numbers:
Emergency Department
03 8458 4444
24 hours, 7 days a week
- Website: Emergency Department
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Address:
Level 1
163 Studley Road
Heidelberg Victoria 3084
- Opening hours: Our service is open 24-hours a day, seven days a week
-
About:
Please use this contact phone number to contact the Emergency Department via Main Reception.
The Mercy Hospital for Women Emergency Department provides urgent assessment and treatment for women with acute gynaecological and pregnancy problems, and emergency care for newborn babies who were born at the hospital.
Entrance to the Emergency Department is on Burgundy Street, Heidelberg.
The MERCY entrance is next to the Austin Hospital Emergency Department.It may be determined during your assessment that your primary issue is not gynaecological or related to your pregnancy. In this case, we may refer you for further assessment and treatment at the Austin Hospital Emergency Department, which is located within the same hospital complex as Mercy Hospital for Women.
Birth Suite
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Phone numbers:
0384584169
03 8458 4058
24 hours, 7 days a week
- Website: Your labour and birth
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Address:
Level 1
163 Studley Road
Heidelberg Victoria 3084
-
About:
Please call our birth suite if you think you are in labour.
Other emergency contacts
NURSE-ON-CALL
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Phone numbers:
NURSE-ON-CALL
1300 60 60 24
24 hours a day, 7 days a week
- Website: NURSE-ON-CALL - health.vic
-
About:
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.
If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.
Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
– you or someone you’re caring for is feeling unwell
– you are not sure if you should seek medical help
– you’re away from home or situated a long way from medical help
– you simply want advice or information about health services in your area.What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.
NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.
Maternal and Child Health Line
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Phone numbers:
Maternal and Child Health Line
13 22 29
24 hours a day, 7 days a week
- Email address: [email protected]
- Website: Maternal and Child Health Line
-
About:
The Maternal and Child Health (MCH) Line is a statewide telephone service available every day of the year for Victorian families with children from birth to school age.
Maternal and child health nurses can provide information, support and guidance regarding a range of issues including child health, nutrition, breastfeeding, maternal and family health and parenting.
Other contacts at this hospital
Main Reception
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Phone numbers:
Main Reception
03 8458 4444
Open 24 hours, 7 days a week.
-
Address:
Level 1
163 Studley Road
Heidelberg Victoria 3084
-
About:
Main reception number with options to be transferred to a department, patient or staff member.
Other places to get help
Better Health Channel
- Website: betterhealth.vic.gov.au
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About:
We provide health and medical information to improve the health and wellbeing of people and the communities they live in. This information is:
- quality-assured and reliable
- up-to-date
- locally relevant
- easy to understand.
The information on our site aims to help people understand and manage their health and medical conditions. It does not replace care provided by medical practitioners and other qualified health professionals.
We are fully funded by the Victorian Government, with no commercial advertising or corporate sponsorship.
Parentline
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Phone numbers:
Parentline
13 22 89
8am to midnight, 7 days a week.
- Website: parentline
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About:
Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. We offer counselling, information and support around a range of parenting issues.
Raising Children Network
- Website: raisingchildren.net.au
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About:
Raising Children Network is the complete resource for Australian parents, taking you from pregnancy to newborns to teenagers. We offer evidence-based content you can trust on hundreds of topics about raising children and looking after yourself as a parent.
At the Raising Children Network website, we believe that all children and families are individual and different. Our scientifically validated content is translated into everyday language to help parents and carers make decisions that work for them in their individual family circumstances.
PANDA National Helpline
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Phone numbers:
PANDA’s National Perinatal Anxiety & Depression Helpline
1300 726 306
9am-7:30pm, Monday to Friday
- Website: panda.org.au
-
About:
PANDA – Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and early parenthood. PANDA operates Australia’s only National Helpline for individuals and their families to recover from perinatal anxiety and depression, a serious illness that affects up to one in five expecting or new mums and one in ten expecting or new dads.
beyondblue
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Phone numbers:
beyondblue Support Service
1300 224 636
24 hours, 7 days a week
- Website: beyondblue.org.au
-
About:
Equipping everyone in Australia with the knowledge and skills to achieve their best possible mental health, whatever their age and wherever they live. We give people the confidence to support those around them, and make anxiety, depression and suicide part of everyday conversations. And as well as tackling stigma, prejudice and discrimination, we’re breaking down the barriers that prevent people from speaking up and reaching out.
Services avialable through the beyondblue website include:
- Call
- Chat online
- Online forums
If you require immediate support, please contact the beyondblue Support Service.
Last reviewed September 12, 2017.
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