Refer a patient

Mercy Health is preferring electronic referrals via HealthLink.

Users of Best Practice, MedDirector and Genie can now send electronic referrals to Mercy Health. Guides and FAQ Sheets (opens in new window) can found on the HealthLink, eReferral information page. (opens in new window)

We accept GP and specialist referrals for all specialist clinics. Referrals are triaged against clinical information and investigations using HealthPathways Melbourne and Statewide Specialist Clinic Referral Criteria, developed by the Department of Health.

Referrals that do not contain the required clinical information and investigations will not be accepted.

For further assistance, please contact primarycare@mercy.com.au. Please note that referrals via email are not excepted.

Please check our Werribee Mercy ED capability framework before sending your patient to avoid having them diverted to a different hospital.

Referral instructions and templates

Specialist clinic referrals are encouraged to be send via HealthLink. Find the appropriate referral forms and information for all clinics here.

HealthLink, eReferral Information

Learn more Mercy Health’s preferred referral method for its Outpatient Specialist Clinics is via eReferrals from HealthLink SmartForms including contacts and FAQ sheets.

MBS funded clinics (Medicare Benefits Schedule)

Learn more about Medicare Benefits Schedule (MBS) clinics offered at Werribee Mercy Hospital and Mercy Hospital for Women and the referring requirements for these clinics.

Referral contact details

A quick listing page for our most commonly used contact details. To refer a patient, please complete an eReferral via HealthLink SmartForms or alternatively send a fax to the relevant area, service or specialist clinic.

Werribee Mercy Hospital referral contact details

Outpatient clinics

Phone numbers:

Medical/surgical
03 8754 6700
Phone numbers:

Antenatal
03 8754 3390
Phone number: 03 8754 6710
Website: Understanding the outpatient referral process (opens in new window)

Maternity

Phone numbers:

Maternity
03 8754 3370
Phone numbers:

Maternity emergency enquiries
03 8754 3400
Phone number: 03 8754 6710

Medical Day Stay

Phone numbers:

Medical Day Stay
03 8754 3530
Phone number: 03 8754 3535

Emergency

Phone numbers:

Emergency
03 8754 3302

Palliative Care

Phone numbers:

Palliative Care
1300 369 019
Phone number: 03 9364 9198

Health Independence Program

Phone numbers:

Health Independence Program
03 8754 3800
Phone number: 03 8754 3281

Mercy Mental Health

Phone numbers:

Mercy Mental Health
1300 657 259
You must talk to us on the phone before faxing us your referral.

Mercy Hospital for Women referral contact details

Emergency

Phone numbers:

Emergency
03 8458 4001

Urogynaecology

Phone numbers:

Urogynaecology
03 8458 4500
Phone number: 03 8458 4878

Gynaecology

Phone numbers:

Gynaecology
03 8458 4111
Phone number: 03 8458 4205

Maternity

Phone numbers:

Maternity
03 8458 4203
Phone number: 03 8458 4205

Early Pregnancy Assessment

Phone numbers:

Early Pregnancy Assessment
03 8458 4439
Phone number: 03 8458 4205

Medical Imaging

Phone numbers:

Medical Imaging
03 8458 4300
Phone number: 03 8458 4241

Genetics

Phone numbers:

Genetics
03 8458 4346
Phone number: 03 8458 4254

Perinatal Medicine

Phone numbers:

Perinatal Medicine
03 8458 4248
Phone number: 03 8458 4504

Gynaecological Oncology

Phone numbers:

Gynaecological Oncology
03 8458 4860
9am – 5pm, Monday to Friday
Phone number: 03 8458 4878
Email address: oncology@mercy.com.au

Perineal clinic

Phone numbers:

Perineal Clinic
03 8458 4500
Phone number: 03 8458 4205
Address:
Level 6
163 Studley Road
Heidelberg Victoria 3084

Get directions (opens in new window)

Colposcopy/Dysplasia

Phone numbers:

Colposcopy/Dysplasia
03 8458 4860
Phone number: 03 8458 4878

Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)

Phone numbers:

Victorian Paediatric Infant Perinatal Emergency Retrieval (PIPER)
1300 137 650
Please call this number for Emergency referrals to the Neonatal Intensive Care Unit and Special Care Unit at Mercy Hospital for Women.
About:
Contact details for Piper are for health professionals only.

Referral contact details

Access prioritisation and waitlists

Learn more about the referral management process and waiting list management at Werribee Mercy Hospital & Mercy Hospital for Women.

Referrer responsibilities

The non-admitted Specialist clinics in Victorian public hospitals: access policy requires health professionals to communicate effectively to optimise patient care. Learn more about your responsibilities as a referring health professional.

Minimum referral requirements

The non-admitted specialist services access policy advises that referrers are responsible for including the minimum referral content required for all referrals. Learn more about the mandatory information required for a referral request to be accepted and clinically prioritised.

Resources

Mercy Health referral guidelines The Statewide Referral Criteria guide referring clinicians about which patients will be seen in public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria. Current referral guidelines

Website: Current referral guidelines (opens in new window)
About:
The Statewide Referral Criteria guide referring clinicians about which patients will be seen in public specialist clinics and what investigations are required to support triage. All clinics and services will be changing over to the match the statewide criteria.

HealthPathways Melbourne HealthPathways Melbourne is a free, web-based portal with relevant and evidence-based information on the assessment and management of common clinical conditions including referral guidance. Please email HealthPathways to confirm your username and password. HealthPathways Melbourne

Email address: info@healthpathwaysmelbourne.org.au
Website: HealthPathways Melbourne (opens in new window)
About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

Referrals that do not meet the required clinical information and investigations will not be accepted.

HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

Email HealthPathways to request access or if you need to confirm your username and password.

Healthlink SmartForm eReferrals

Website: au.healthlink.net/support (opens in new window)
About:
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).

Practices without conformant software can register for a HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).

Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.

eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact digitalhealth@emphn.org.auor if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email request@healthlink.net
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.

Statewide Referral Criteria for Specialist Clinics - Victoria The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals. Statewide Referral Criteria

Website: Statewide Referral Criteria (opens in new window)
About:
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.

The Managing referrals to non-admitted specialist services in Victorian public health services policy The Managing referrals to non-admitted specialist services in Victorian public health services policy outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics. Access policy

Website: Access policy (opens in new window)
About:
The Managing referrals to non-admitted specialist services in Victorian public health services policy outlines the government’s expectations of service delivery, including indicative timeframes for the implementation of key processes relating to specialist clinics.

Our clinics and services

We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

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The Primary Care Liaison Unit works to improve communication between the hospitals and general practice.

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Referral instructions and templates

HealthLink, eReferral Information

MBS funded clinics (Medicare Benefits Schedule)

Referral contact details

Werribee Mercy Hospital referral contact details

Mercy Hospital for Women referral contact details

Access prioritisation and waitlists

Referrer responsibilities

Minimum referral requirements

Resources

Our clinics and services

Primary Care Liaison Unit