Ear, Nose and Throat ClinicLocations:
At the Ears, Nose and Throat Clinic, you will see a specialist doctor who treats problems relating to the ears, nose or throat.
Your general practitioner (GP) may ask you to see a specialist doctor if you have questions about your ears, nose or throat.
Issues may include:
- ear pain and infections
- a blocked nose
- a sore throat
- or trouble hearing or speaking
Find us at:
The ENT clinic operates twice a month:
- on a Wednesday, 1.30–4.30pm
- and either on a Tuesday, 1–4pm or on a Thursday, 1.30–5pm.
What to do before
Information about your outpatient clinic appointment is included in the Outpatient page along with details on how to find us.
Throughout your experience you may be supported by:
- a nurse
- a specialist doctor
For health professionals
Referrals to this service are assessed against the Statewide Referral Criteria. Please utilise HealthPathways to assist in making the referral. Referrals which do not meet the Statewide Referral Criteria will be declined.
Our referral instructions and templates page explains how to refer to Mercy Health and provides you with the latest referral forms.
The Ears, Nose and Throat Clinic sees patients with symptoms affecting their ears, nose or throat that require specialist review. For example – tonsillitis, hearing difficulties, sinusitis
Nasendoscopies can be performed in the Ears, Nose and Throat Clinic.
How to prepare the patient
Please advise your patient that it takes eight days to process a referral. On day eight a letter will be sent to them and the referrer advising of the referral outcome (either an appointment or allocation to the waiting list). For more information on what happens next, please refer to our understanding the referral process page. If your patient’s condition changes before they see the specialist, they should either contact their GP or go to Emergency Department.
What/when you should refer to us
- Conditions requiring Ears, Nose and Throat specialist opinion.
Our clinic is receiving eReferrals via HealthLink SmartForms. Please see our Refer a patient page for more information.
What/when you should not refer to us
Children under 12 months of age.
Conditions that will require an urgent appointment sooner than four weeks from the date of referral (such as confirmed malignancies).
In case of emergency, call 000
Outpatient Clinics - Medical/Surgical
Outpatient Clinics - Medical/Surgical
03 8754 6700
- Phone number: 03 8754 6710
- Website: Outpatient access
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a nurse about why you are coming to see the specialist
· You want to change your appointment
· You want to tell us you no longer need your appointment
For Health Professionals
- Email address: firstname.lastname@example.org
- Website: HealthPathways Melbourne
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
Email HealthPathways to request access or if you need to confirm your username and password.
Healthlink SmartForm eReferrals
- Website: au.healthlink.net/support
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).
Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).
Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.
eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact email@example.com if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email firstname.lastname@example.org
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.
Statewide Referral Criteria for Specialist Clinics - Victoria
- Website: Statewide Referral Criteria
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
Werribee Mercy Hospital
296 Princes Highway
Werribee Victoria 3030
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