Werribee Mercy Psychiatric Unit
Werribee, Victoria (location within Werribee Mercy Hospital)
Clinics and services
We offer clinics and services across Victoria and southern New South Wales. Our services are available to all public and privately insured patients.
Getting here
Werribee Mercy Psychiatric UnitClare Moore Building
300 Princes Highway
Werribee Victoria 3030
The unit can be accessed via the Werribee Mercy Hospital ring road. The Clare Moore Building is opposite the multi-deck car park. From the street, it is located beside the Emergency Department.
The Clare Moore Building has disability access.
Parking availability
Werribee Mercy Hospital has parking available on site.
Disabled parking is available on site.
Public transport
The local bus routes pass outside the hospital and the Hoppers Crossing Railway Station is across the road from the hospital.
Visitor information
Open hours
Through our triage service, we can take referrals for admission across 24 hours of the seven day week.
Unit visiting hours
General Visiting Hours
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Monday to FridayHours: 3.30pm–8pm
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WeekendsHours: 9am–8pm
Local accommodation options
This unit provides short term acute treatment only. People are discharged as soon as they are well enough.
Contacts and emergency
In case of emergency, call 000
Emergency contacts
Mental Health Triage
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Phone numbers:
Mental Health Triage
1300 657 259
24 hours, 7 days a week
- Website: Mercy Mental Health Triage
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About:
If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line
For emergencies requiring immediate assistance, call 000.
You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.
Emergency Department
- Website: Emergency Department
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Address:
300 Princes Highway
Werribee Victoria 3030
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About:
The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages, and for all conditions.
For non-urgent conditions, there are general practitioners (GPs) located near the hospital who are available until late in the evening.
If you are unsure about your condition, or you are concerned about a family member, come to the Emergency Department.
Other contacts at this hospital
Werribee Mercy Psychiatric Unit
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Phone numbers:
Werribee Mercy Psychiatric Unit
03 8754 3560
- Website: Adult psychiatric care
Main Reception at Werribee Mercy Hospital
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Phone numbers:
Main Reception at Werribee Mercy Hospital
03 8754 3000
6.30am—8.30pm Monday to Friday
8am—8.30pm Saturday, Sunday and public holidays
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About:
Please call this number for all general enquires regarding Werribee Mercy Hospital services & patient enquires.
Other places to get help
Lifeline
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Phone numbers:
Lifeline
131 114
24 hours, 7 days a week
- Website: lifeline.org.au
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About:
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
What happens when you call 13 11 14
Our trained Telephone Crisis Supporters will answer your call and:Listen to your situation
Provide immediate support
Assist to clarify options and choices available to you
Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.Please stay on the line or call back later.
If you are in immediate danger call 000.
beyondblue
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Phone numbers:
beyondblue Support Service
1300 224 636
24 hours, 7 days a week
- Website: beyondblue.org.au
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About:
Equipping everyone in Australia with the knowledge and skills to achieve their best possible mental health, whatever their age and wherever they live. We give people the confidence to support those around them, and make anxiety, depression and suicide part of everyday conversations. And as well as tackling stigma, prejudice and discrimination, we’re breaking down the barriers that prevent people from speaking up and reaching out.
Services avialable through the beyondblue website include:
- Call
- Chat online
- Online forums
If you require immediate support, please contact the beyondblue Support Service.
Parentline
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Phone numbers:
Parentline
13 22 89
8am to midnight, 7 days a week.
- Website: parentline
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About:
Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. We offer counselling, information and support around a range of parenting issues.
PANDA National Helpline
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Phone numbers:
PANDA’s National Perinatal Anxiety & Depression Helpline
1300 726 306
9am-7:30pm, Monday to Friday
- Website: panda.org.au
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About:
PANDA – Perinatal Anxiety & Depression Australia supports women, men and families across Australia affected by anxiety and depression during pregnancy and early parenthood. PANDA operates Australia’s only National Helpline for individuals and their families to recover from perinatal anxiety and depression, a serious illness that affects up to one in five expecting or new mums and one in ten expecting or new dads.
Useful resources
Your rights and responsibilities
Throughout your experience at Mercy Health, it is important for you to understand your rights and responsibilities when receiving care.
Rights advocacy and support services for people with a mental illness
Mental Health Services: Consumers and Carer's Rights, Supports and Advocacy
Adult psychiatric care
Last reviewed July 10, 2018.
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