Residential InReach program

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.

If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.

Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

– you or someone you’re caring for is feeling unwell
– you are not sure if you should seek medical help
– you’re away from home or situated a long way from medical help
– you simply want advice or information about health services in your area.

What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.

If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line
For emergencies requiring immediate assistance, call 000.
You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.

Get directions

The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages, and for all conditions.
For non-urgent conditions, there are general practitioners (GPs) located near the hospital who are available until late in the evening.
If you are unsure about your condition, or you are concerned about a family member, come to the Emergency Department.

Please email for general enquiries about our Residential InReach program.

Please do not include sensitive information.

We consult face-to-face, over the phone or via email during business hours. After hours, you can leave a message on our answering machine or send an email.

HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.

Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).

Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.

Referrals that do not meet the required clinical information and investigations will not be accepted.

HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.

Email HealthPathways to request access or if you need to confirm your username and password.