Mercy Grief ServicesLocations:
Mercy Grief Services (MGS) is a specialist bereavement counselling service responding to individuals and families in western metropolitan Melbourne who are experiencing complicated grief issues following the death of a significant person.
The program offers professional counselling for anyone experiencing bereavement following the death of a child, sibling, parent, grandparent, relative, friend, work colleague or significant other.
Bereavement counselling and support services through Mercy Palliative Care
Find us at:
3 Devonshire Road
Sunshine Victoria 3020
Grey building, ground floor
On-site signage and indicators
Look for the Grey building marked Mercy Palliative Care signs on-site.
How can people get access?
There is a buzzer at the front of the building to access voicecom, request entry from reception staff.
What to do before
Call service and request to be put through to the intake worker at Mercy Grief Services. This worker will collect your information and details to arrange an appointment.
What to expect on the day
The initial appointment may go for an hour and a half. Follow-up, regular counselling appointments are usually around one hour.
Throughout your experience you may be supported by:
- a coordinator
- a counsellor.
What questions should you ask
At the initial appointment, we provide a brief outline of this service and the support it offers. This first appointment also focuses on hearing your story and the issues you are experiencing, including why you have decided to seek bereavement counselling support.
Counselling is generally face-to-face. On occasions, some people may arrange an over-the-phone counselling session.
You will enter a friendly and compassionate atmosphere, in which you are invited to talk about issues and challenges you are dealing with around your bereavement.
As well as face-to-face counselling there may be an opportunity to attend an eight-week structured support group. There is also a Christmas memorial service you can access while participating in this service.
Opportunities to be involved in research
We regularly participate in research projects. You can find more information on these projects and how they can potentially benefit other people working through grief, by talking to your coordinator or counsellor. Your participation in research is completely optional.
Who to call if you have concerns afterwards
We encourage you to call this service again if you require further support to help manage ongoing grief.
For health professionals
Mercy Grief Services aims to build on its relationships with other services providing welfare support to people in the western region. Our services resource and work closely with generic and specialist services when they are responding to the needs of their clients around issues of bereavement and loss. This is done through:
- providing information and referral options
- secondary consultation
- occasional workshops/education sessions.
There is no need for a written or formal referral, however, if you feel feel a client is suitable for our service, you can discuss this with us. Where possible, we prefer the person seeking counselling to make direct contact with us if they wish to be engaged in our service.
What/when you should refer to us
If you are working with, or are aware of an individual who is experiencing difficulties coping with and managing their grief following a bereavement, a verbal referral may be accepted.
What/when you should not refer to us
Mercy Grief Services is focused on grief and loss as a result of a bereavement. It does not provide more generalised grief and loss counselling for individuals, e.g. after job loss, separation, or onset of an illness
Mercy Palliative Care Sunshine
3 Devonshire Road
Sunshine Victoria 3020
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