Our clinics and services

Consumer Consultant Program

Locations:

The mental health program employs a person with lived experience of mental illness as a consumer consultant to work with the program and support it to be more responsive to the needs of consumers. The consumer consultant is also available to consumers to provide support and facilitate access.

Overview

Consumer consultants create a bridge between consumers, mental health professionals and management. They encourage feedback from consumers, in order to initiate positive change to services when it is needed.

Getting here

Find us at:

Community Care Unit
131-135 Synnot Street
Werribee Victoria 3030

For more information on getting here, visit Community Care Unit .

Consumer Consultant Program

For more information on getting here, visit Consumer Consultant Program .

Prevention and Recovery Care (PARC)
54 Burnside Street
Deer Park Victoria 3023

For more information on getting here, visit Prevention and Recovery Care (PARC) .

Saltwater Clinic
94 Nicholson St Mall
Footscray Victoria 3011

For more information on getting here, visit Saltwater Clinic .

Werribee Mercy Psychiatric Unit
Clare Moore Building
300 Princes Highway
Werribee Victoria 3030

For more information on getting here, visit Werribee Mercy Psychiatric Unit or find out more about Werribee Mercy Hospital.

Wyndham Clinic
117-129 Warringa Crescent
Hoppers Crossing Victoria 3029

For more information on getting here, visit Wyndham Clinic .

How can people get access?

internal referral only

Opening hours

Monday-Wednesday 9am-3pm

Your appointment

What to do before

The service is only available to clients involved in the service.

More information

Team Composition

Consumer consultant

For health professionals

A consumer consultant is a worker who has lived experience of a mental illness. They provide consultation regarding consumer issues and needs across the Mercy Mental Health Service. Consumer consultants encourage consumer participation and links with consumer organisations. The consumer consultant participates in program leadership, consumer advisory and planning meetings to provide a consumer voice to service operations and planning. The consumer consultant is available to meet with consumers to provide support and to facilitate access.

Additional resources

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Providing feedback

We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.

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Midwife and nurse roles are available. Find out about life and work at Mercy Health and apply today!

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