Overview
Aboriginal Hospital Liaison Officers provide culturally sensitive support and advocacy. This support is available across all of Mercy Hospital for Women’s care and services, and families accessing O’Connell Family Centre’s services.
The Aboriginal Hospital Liaison office is located at Mercy Hospital for Women on level 3, outpatients department, next to the children’s play space, in the main waiting area.
Support for patients and families can include:
- providing a culturally safe place for women and families to wait for appointments where they can have a cuppa, a feed and a yarn
- attending appointments with clients when requested
- providing emotional, social and cultural support
- linking clients with appropriate external services
- working closely with hospital staff to ensure Aboriginal and Torres Strait Islanders have a voice in their care.
You can access this service by:
- talking to the people providing your care at Mercy Hospital for Women
- contacting us directly
- external referral.
Getting here
Find us at:
163 Studley Road
Heidelberg Victoria 3084
For more information on getting here, visit Mercy Hospital for Women .
Location details
Mercy Hospital for Women, Outpatients Department, Level 3, 163 Studley Road Heidelberg Victoria 3084
Opening hours
Monday–Friday, 8.30am–5pm
Your appointment
More information
Team Composition
Throughout your experience, you may be supported by:
- Senior Aboriginal Hospital Liaison Officer
- Aboriginal Hospital Liaison Officer
- Nurse
- Midwife
- Allied Health Specialist
For health professionals
Aboriginal Hospital Liaison Officers support Aboriginal and Torres Strait Islander women and their families at Mercy Hospital for Women.
Patients, their family and staff may make a referral to the Aboriginal hospital liaison officer. You may phone, drop into the Aboriginal Hospital Liaison Office, or ask hospital staff to contact them for you.
Procedural information
Access for patients is via self-referral or external referral.
Contacts
Contacts
Senior Aboriginal Hospital Liaison Officer
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Phone numbers:
Senior Aboriginal Hospital Liaison Officer
03 8458 4393
Monday to Friday, 8.30am – 5pm
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Phone numbers:
Mobile
0407 285 446
Aboriginal Hospital Liaison Officer
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Phone numbers:
Aboriginal Hospital Liaison Officer
03 8458 4392
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Phone numbers:
Mobile
0419 983 187
Aboriginal Programs email
- Email address: aboriginal-programs@mercy.com.au
Manager Aboriginal Programs
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Phone numbers:
Manager Aboriginal Programs
8458 4398
Monday to Friday, 9.30am–5.30pm
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Phone numbers:
Mobile
0409 343 263 - Email address: aboriginal-programs@mercy.com.au
Emergency contacts
Emergency Department
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Phone numbers:
Emergency Department
03 8458 4444
24 hours, 7 days a week
- Website: Emergency Department
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Address:
Level 1
163 Studley Road
Heidelberg Victoria 3084
- Opening hours: Our service is open 24-hours a day, seven days a week
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About:
Please use this contact phone number to contact the Emergency Department via Main Reception.
The Mercy Hospital for Women Emergency Department provides urgent assessment and treatment for women with acute gynaecological and pregnancy problems, and emergency care for newborn babies who were born at the hospital.
Entrance to the Emergency Department is on Burgundy Street, Heidelberg.
The MERCY entrance is next to the Austin Hospital Emergency Department.It may be determined during your assessment that your primary issue is not gynaecological or related to your pregnancy. In this case, we may refer you for further assessment and treatment at the Austin Hospital Emergency Department, which is located within the same hospital complex as Mercy Hospital for Women.
Birth Suite
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Phone numbers:
0384584169
03 8458 4058
24 hours, 7 days a week
- Email address: FreedomofInformationMHW@mercy.com.au
- Website: Your labour and birth
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Address:
Level 1
163 Studley Road
Heidelberg Victoria 3084
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About:
Please call our birth suite if you think you are in labour.
NURSE-ON-CALL
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Phone numbers:
NURSE-ON-CALL
1300 60 60 24
24 hours a day, 7 days a week
- Website: NURSE-ON-CALL - health.vic
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About:
NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.
If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.
Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).
NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:
– you or someone you’re caring for is feeling unwell
– you are not sure if you should seek medical help
– you’re away from home or situated a long way from medical help
– you simply want advice or information about health services in your area.What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.
Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.
NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.
Maternal and Child Health Line
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Phone numbers:
Maternal and Child Health Line
13 22 29
24 hours a day, 7 days a week
- Email address: mchline@edumail.vic.gov.au
- Website: Maternal and Child Health Line
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About:
The Maternal and Child Health (MCH) Line is a statewide telephone service available every day of the year for Victorian families with children from birth to school age.
Maternal and child health nurses can provide information, support and guidance regarding a range of issues including child health, nutrition, breastfeeding, maternal and family health and parenting.
Mental Health Triage
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Phone numbers:
Mental Health Triage
1300 657 259
24 hours, 7 days a week
- Website: Mercy Mental Health Triage
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About:
If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line
For emergencies requiring immediate assistance, call 000.
You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.
Lifeline
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Phone numbers:
Lifeline
131 114
24 hours, 7 days a week
- Website: lifeline.org.au
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About:
Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.
What happens when you call 13 11 14
Our trained Telephone Crisis Supporters will answer your call and:Listen to your situation
Provide immediate support
Assist to clarify options and choices available to you
Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.Please stay on the line or call back later.
If you are in immediate danger call 000.
beyondblue
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Phone numbers:
beyondblue Support Service
1300 224 636
24 hours, 7 days a week
- Website: beyondblue.org.au
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About:
Equipping everyone in Australia with the knowledge and skills to achieve their best possible mental health, whatever their age and wherever they live. We give people the confidence to support those around them, and make anxiety, depression and suicide part of everyday conversations. And as well as tackling stigma, prejudice and discrimination, we’re breaking down the barriers that prevent people from speaking up and reaching out.
Services avialable through the beyondblue website include:
- Call
- Chat online
- Online forums
If you require immediate support, please contact the beyondblue Support Service.
Parentline
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Phone numbers:
Parentline
13 22 89
8am to midnight, 7 days a week.
- Website: parentline
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About:
Parentline is a confidential and anonymous phone counselling service for parents and carers of children and teenagers in Victoria. We offer counselling, information and support around a range of parenting issues.
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