Required information
In order for us to be able to accept your patient for review and treatment, referring GP’s/Medical Specialists are required to provide the following details in your referral.
Essential information
- full name
- address
- date of birth
- Indigenous status
- referring GP details
- health insurance
- preferred language and interpreter requirements
- Medicare number
- mobility needs.
Clinical information
- clinic specialty
- reason for referral
- duration of symptoms
- examination findings
- comorbidities
- relevant past history
- current medications
- past surgery.
Investigations and results
- CT/medical imaging
- MRI
- ultrasound
- pathology.
Referral process
Our clinic is receiving eReferrals via HealthLink SmartForms. Please see our Refer a patient page for more information.
Alternatively populate required information on the internal referral form, and fax to the Outpatient Department on 03 8754 6710.
Step 1
Essential referral content will be checked. You
will be contacted if further information is
required.
Acknowledgement of referral receipt will occur
within eight working days.
Step 2
The referral will be triaged by the specialist
unit according to clinical urgency.
This determines how long the patient will have
to wait for an appointment.
Step 3
Patients with urgent conditions are scheduled
to be seen within 30 days.
Patients with routine conditions are given the
next available appointment according to
clinical need.
Both the referrer and patient are notified.
Contacts
In case of emergency, call 000
For patients
Outpatient Clinics - Antenatal
-
Phone numbers:
Outpatient Clinics - Antenatal
03 8754 3390
- Phone number: 03 8754 6710
- Website: Antenatal clinics
-
About:
Call this number for:
· Appointment questions
· Referral questions
· You want to speak to a midwife about your appointment
· You want to change your appointment
· You want to tell us you no longer need your appointment
DO NOT call this number if you are worried about your baby, have pain or are bleeding. Call Maternity services also listed on this page.
For Health Professionals
HealthPathways Melbourne
- Email address: [email protected]
- Website: HealthPathways Melbourne
-
About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.
Email HealthPathways to request access or if you need to confirm your username and password.
Healthlink SmartForm eReferrals
- Website: au.healthlink.net/support
-
About:
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).
Practices without conformant software can register for a HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).
Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.
eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact [email protected]or if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email [email protected]
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or [email protected].
Statewide Referral Criteria for Specialist Clinics - Victoria
- Website: Statewide Referral Criteria
-
About:
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
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