In order for us to be able to accept your patient for review and treatment, referring GP’s/Medical Specialists are required to provide the following detail in your referral.
- full name
- address and phone numbers
- date of birth
- Indigenous status
- referring GP details
- health insurance details
- preferred language and interpreter requirements
- Medicare number
- mobility needs
- advanced care plan
- medical power of attorney.
- name, address and contact
- provider number
- presenting problem and duration of symptoms
- GP diagnosis or provisional diagnosis, if known
- relevant medical history
- relevant social history or special needs
- current medications
- investigation results
- allergies or warnings
- physical examination results
- management to date and response to treatment.
Making a referral
In order to refer a patient to the ED for review and treatment referring GP’s /Medical Specialists are required to:
- Phone our ED Consultant or Senior Doctor in charge on 8754- 3318 to discuss your patient and
- Provide a comprehensive referral letter to accompany the patient along with results from all recent investigations including pathology results, X-ray results and film.
ED consultants are usually available by phone to GP’s for questions relating to emergency patient management. Consultants on duty are also expected to be involved in patient care so whilst they endeavour to answer calls promptly, on occasion this may not be possible.
- Phone our ED Consultant or Senior Doctor in charge on 03 8754 3318 to discuss your patient and
- provide a comprehensive referral letter to accompany the patient along with results from all recent investigations including pathology results, X-ray results and film.
Immediate assessment criteria
All patients referred to Emergency Department (ED) are assigned to a triage category based on their clinical need and related psychosocial factors. The clinician reviewing the referral will use their clinical judgement to determine the best service response for the patient.
In order for the ED to provide appropriate and rapid care for your patient please consider:
- Does the patient need emergency assessment and care or admission? Do they need the ED NOW?
- If the patient does not need urgent care, consider alternatives.
- The ED is not a means of bypassing an “out patient” booking system and sending the patient to the ED with the aim of obtaining an earlier out patients appointment for a stable, non urgent condition is not appropriate.
- WMH encourages GP’s to consult specialist physicians and surgeons to refer patients. http://www.mercyhealth.com.au/ifhp/Pages/Refer%20a%20Patient.aspx).
- Does the patient need an ambulance?
- Can preliminary investigations be done to determine the need for the patient to come to the hospital?
- The ED does not have access to unlimited 24 hour radiology services.
- The ED is not the “convenient” place to get pathology or radiology.
- Consider alternatives which will not compromise patient health and safety.
- Please do not give the patient unrealistic expectations.
The ED is busiest in the afternoons and evenings and waiting is often inevitable. Patients are triaged according to the level of urgency of their problem. It is not helpful if they are given expectations that they will be seen as a priority for a non urgent problem. Also, the decision to admit patients rests with the ED medical staff after assessment of the patient and often in consultation with in-patient units.
In case of emergency, call 000
- Website: Emergency Department
- Address: 300 Princes Highway
Werribee Victoria 3030
The Werribee Mercy Hospital Emergency Department provides urgent assessment and treatment for people of all ages, and for all conditions.
For non-urgent conditions, there are general practitioners (GPs) located near the hospital who are available until late in the evening.
If you are unsure about your condition, or you are concerned about a family member, come to the Emergency Department.
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