Emergency Department

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This is the main reception phone number for Maternity Services at Werribee Mercy Hospital (WMH).

NURSE-ON-CALL is a phone service that provides immediate, expert health advice from a registered nurse.

If you think your situation is an emergency, you should always call 000 or go to an emergency department at a hospital.

Call for the cost of a local call from anywhere in Victoria for health advice 24 hours a day (calls from mobile phones may be charged at a higher rate).

NURSE-ON-CALL puts you directly in touch with a registered nurse for caring, professional health advice around the clock. You may need us when:

– you or someone you’re caring for is feeling unwell
– you are not sure if you should seek medical help
– you’re away from home or situated a long way from medical help
– you simply want advice or information about health services in your area.

What happens when I call for advice?
Step 1 – a registered nurse will answer your call and collect some basic details.

Step 2 – the nurse will then ask you a series of questions about your symptoms and other issues relating to your health.

Step 3 – at the end of the call the nurse may suggest ways you can care for yourself, advise you to contact a GP or, in the event that your condition is very serious, transfer the call to 000. Note that nurses do not provide a full diagnosis of your symptoms.

NURSE-ON-CALL uses the most up-to-date health information available, giving you and your family the highest quality advice. All information you provide remains confidential and records are fully secure.

If you are experiencing mental distress or you are seeking treatment for a mental health problem, please phone the triage line
For emergencies requiring immediate assistance, call 000.
You may need to leave a message on an answering service and the triage worker will return your call as soon as possible.

Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention services.

What happens when you call 13 11 14
Our trained Telephone Crisis Supporters will answer your call and:

Listen to your situation
Provide immediate support
Assist to clarify options and choices available to you
Provide you with referral information for other services in your local area.
Your call will be answered as soon as possible by the next available crisis supporter. If your call isn’t answered straight away, it means we are experiencing high demand for our service and helping other Australians in need.

Please stay on the line or call back later.

If you are in immediate danger call 000.