Overview
The midwives work closely with medical and allied health staff to ensure you receive the highest quality and most appropriate care for your personal circumstances.
If complications occur during your pregnancy, your midwife may continue to care for you together with increased input from doctors, or you may be transferred to a doctor’s care.
We offer morning and afternoon clinics. Care is provided at Mercy Hospital for Women.
Getting here
Find us at:
163 Studley Road
Heidelberg Victoria 3084
For more information on getting here, visit Mercy Hospital for Women .
Location details
3rd floor, outpatients
Opening hours
Monday to Friday, 9am–4:30pm
Closed on public holidays.
Your appointment
What to do before
Before your appointment please:
- review the information on the different models of care we offer
- mail back any information requested, 10 days before your appointment. You can also bring this information with you to your first appointment.
What to bring
Please bring:
- your Medicare card (or your passport and private healthcare fund if you do not have a Medicare card)
- your appointment letter
- any pathology or ultrasound results. If you don’t have a copy, please bring the details for where test was completed (location, name and number) so we can get a copy of the result.
What to expect on the day
Your first visit may take up to two hours. You will need to confirm your details with the reception staff, see a midwife and, if needed, another clinician. Follow-up visits may be shorter.
More information
Team Composition
Throughout your experience you may be supported by clinic midwives and the obstetric team.
What questions should you ask
Bring a list of questions you may have.
Opportunities to be involved in research
We regularly participate in research projects and you have opportunities to be involved. Talk to your midwife to find out more about these projects, and how they can benefit other babies, mothers and families.
For health professionals
This type of care is for women with uncomplicated pregnancies who want to see the same midwife for each visit during their pregnancy.
Procedural information
Please provide the following information:
- a full referral, including model of care choice
- any relevant pregnancy and medical information
- any tests, scans, results or patient information
- social supports and any external agencies involved in your patient’s care.
How to prepare the patient
Please prepare you patient by:
- explaining alternative models of maternity care that may be suitable
- encouraging her to ask questions
- suggesting she book into a childbirth and parent education class if she is a first-time mother.
What/when you should refer to us
- Refer your patient if their pregnancy is low-risk and they wish to be cared for by the same midwife throughout their pregnancy.
- Mercy Hospital for Women is a public hospital and women must live in our catchment area. Our services can also be accessed as a private patient.
Our clinic is receiving eReferrals via HealthLink SmartForms. Please see our Refer a patient page for more information.
What/when you should not refer to us
Women with high-risk or very high-risk pregnancies.
Contacts
For Health Professionals
HealthPathways Melbourne
- Email address: info@healthpathwaysmelbourne.org.au
- Website: HealthPathways Melbourne
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About:
HealthPathways Melbourne provides clinicians with a single website to access clinical and referral pathways, and resources. Pathways are created by local GPs, working in partnership with specialists, nurses, allied health and other health professionals.
Mercy Health recommends clinicians to access HealthPathways Melbourne for guidance in assessing, managing and referring for patient conditions (login required).
Referrals to outpatient clinics at Mercy Health will be triaged against clinical information and investigations based on these guidelines.
Referrals that do not meet the required clinical information and investigations will not be accepted.
HealthPathways Melbourne is available for free to health professionals working in the North Western Melbourne and Eastern Melbourne Primary Health Network catchments.
Email HealthPathways to request access or if you need to confirm your username and password.
Healthlink SmartForm eReferrals
- Website: au.healthlink.net/support
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About:
HealthLink is a secure digital platform for sending referrals directly from your GP practice software (Best Practice, Genie, Medical Director and MedTech Evolution).
Practices without conformant software can register for a free HealthLink Portal licence by completing the online registration form and noting in the comments/message field that you would like to use the SmartForms, then selecting the two checkboxes – (1) Receive Electronic Correspondence (free of charge) and (3) Send Electronic Smart Forms (My Aged Care, Transport for NSW, Monash Health etc).
Once HealthLink receives your completed registration application, this will be processed and the portal details will be forwarded to you.
eReferral Support Contact Information
- For GPs in the Eastern Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact digitalhealth@emphn.org.auor if urgent (03) 9046 0300.
- For GPs in the North Western Melbourne Primary Healthcare Network region wanting to enable eReferrals (HealthLink Smartforms), please contact HealthLink via phone: 1800 125 036 or email request@healthlink.net
- For issues with HealthLink SmartForms, or to have this solution enabled within your clinical software system, please contact HealthLink on 1800 125 036 or HelpdeskHL@healthlink.net.
Statewide Referral Criteria for Specialist Clinics - Victoria
- Website: Statewide Referral Criteria
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About:
The Department of Health and Human Services has developed statewide referral criteria to assist GPs and clinicians referring patients to specialist clinics. These referral criteria have been developed to improve access to specialist clinics in public hospitals by improving the quality and appropriateness of referrals.
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Providing feedback
We value feedback from the people we care for, including from your families, friends, carers, and our broader community. Find out how to register a concern, complaint or compliment, or make a suggestion for improvement at Mercy Health.
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Midwife and nurse roles are available. Find out about life and work at Mercy Health and apply today!