Mercy Health Albury

Clinics and services

We offer clinics and services in Victoria and southern New South Wales. Our services are available to all public and privately insured patients.

• Community Therapy Unit
• Geriatric evaluation and management (GEM)
• Palliative Care
• Transitional Aged Care Program – Mercy Health Albury

Visitor information

Open hours

IMPORTANT: From 17 February 2022, the following changes to visitor restrictions will apply:

Visiting hours and proof of vaccination

Each patient can have four visitors a day comprising of: two visitors aged 12 and over and two children aged under 12 years within visiting hours.

Visitors aged 12 and over must be fully vaccinated against COVID-19 (both doses). Children between 5-12 years of age will require at least one (1) dose of vaccine. You must show evidence of COVID-19 vaccination status when you arrive.

Visiting hours

Weekdays 10am-6pm

Weekends 1pm-5pm

Palliative care visits

There may be exemptions for patients on our palliative care ward. Please speak to ward staff about this if you require an exemption. If you are visiting after hours, please use the intercom next to the front entrance.

During your visit

To help prevent the risk of infection:

• wear a surgical mask at all times
• maintain physical distancing
• wash your hands or use hand sanitiser every time you enter or exit a patient’s room
• stay in the patient’s room during your visit and avoid sitting on the bed.

Screening

Everyone entering a NSW Health facility must be screened on every visit.

• Stand in front of the temperature machine. Wait for the machine to say ‘access granted’.
• Scan the QR code with your mobile phone camera and complete the online form.
• Present evidence of check-in to staff.
• Please speak to our friendly staff if you have difficulty using the QR code.

After hours access

Access to the facility is through automatic doors at the front entrance. The doors are open:

Monday to Friday, 8am–7pm
Weekends, 9am–7pm.

To enter the facility outside these hours, please press the communication button on the right-hand side of the door. Nursing staff will address you via the speaker before opening the automatic doors.

General visiting hours

Please note, general visiting hours are currently subject to COVID-19 visitor restrictions.

On site shops and cafes

Visitors can order a meal by contacting reception staff on the ground floor or by speaking with nursing staff. Meals must be paid for when they are ordered. We provide a snacks and drinks machine in the ground floor foyer, which can be accessed at all times.